Operations Team Lead
5 days ago
Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements.What You Would Be Doing?Team Leadership & Management: Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics.Performance Monitoring & Coaching: Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance.Escalation Handling: Providing floor support and handling escalations to ensure swift resolution of complex.Process Improvement: Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction.Training & Development: Coaching new team members and continuously working to enhance the skills of existing team members.Client & Stakeholder Interaction: Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders.Target Management: Ensuring team meets set targets for KPIs such as AHT (Average Handling Time)Reporting & Documentation: Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients.QualificationsEducation: Graduate in any discipline.Experience: At least 1 years of experience in Team handling with at least 1 year of experience managing teams.Skills:Strong leadership and supervisory abilities.Excellent written and verbal communication skills in English.Strong problem-solving and analytical skills.Ability to handle escalations and complex content issues.Proficiency in MS Office, particularly Excel.What's ExpectedProven ability to manage and lead a high-performing team in a fast-paced environment.Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions.Strong communication and relationship-building skills with clients and internal stakeholders.Ability to work effectively in a 24x7 work environment and manage stretch targets.5 Days Working What Are You Signing Up For?Competitive salaryHealth and wellness programsCareer advancement opportunitiesComprehensive career development programsPromising career progression within a global companyA dynamic, world-class work culture that values innovation and teamworkTo Apply: 7042379178
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Operations Team Lead
5 days ago
Kakinada, India TP Full timeRoles and ResponsibilitiesBe responsible for the team’s overall performance.Should have upselling Background.Take care of Attrition, Shrinkage, CSAT, Quality, FCR, NPS.Resolve queries in exceptional situations and escalate them, when required (by following proper channels).Compile and publish reports on teams’ performance reports on set frequencies...
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Operations associate
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Kakinada, India Triple Full timeAbout TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...
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Sr. Engineer Process Operations
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Kakinada, India Reliance Industries Limited Full timeInterested candidates, kindly mail to enpcareers.hr@ril.com Role Overview We are looking for a highly skilled and detail-oriented Senior Engineer Process Operations to lead and coordinate Management of Change (MOC) processes, process safety initiatives, and compliance reporting. This role demands strong technical expertise in process engineering, hands-on...
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Sr. Engineer Process Operations
2 weeks ago
Kakinada, India Reliance Industries Limited Full timeInterested candidates, kindly mail to Role OverviewWe are looking for a highly skilled and detail-oriented Senior Engineer Process Operations to lead and coordinate Management of Change (MOC) processes, process safety initiatives, and compliance reporting. This role demands strong technical expertise in process engineering, hands-on experience with safety...
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Sr. Engineer Process Operations
2 weeks ago
Kakinada, India Reliance Industries Limited Full timeInterested candidates, kindly mail to OverviewWe are looking for a highly skilled and detail-oriented Senior Engineer Process Operations to lead and coordinate Management of Change (MOC) processes, process safety initiatives, and compliance reporting. This role demands strong technical expertise in process engineering, hands-on experience with safety...
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Sr. Engineer Process Operations
2 weeks ago
Kakinada, India Reliance Industries Limited Full timeInterested candidates, kindly mail to Role OverviewWe are looking for a highly skilled and detail-oriented Senior Engineer Process Operations to lead and coordinate Management of Change (MOC) processes, process safety initiatives, and compliance reporting. This role demands strong technical expertise in process engineering, hands-on experience with safety...
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Tankfarm Operator
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Sr. engineer process operations
1 week ago
Kakinada, India Reliance Industries Limited Full timeInterested candidates, kindly mail to Role OverviewWe are looking for a highly skilled and detail-oriented Senior Engineer Process Operations to lead and coordinate Management of Change (MOC) processes, process safety initiatives, and compliance reporting. This role demands strong technical expertise in process engineering, hands-on experience with safety...
