BMC Helix Developer/Lead

2 weeks ago

Bengaluru, Karnataka, India Coders Brain Technology Private Limited Full time

Position Summary :

We are looking for a highly skilled and experienced BMC Helix Lead Developer to lead the architecture,
development and optimization of solutions on the BMC Helix platform.

This strategic role demands deep technical expertise across the Helix Innovation Suite, Smart IT, Digital Workplace and Smart Reporting as well as a solid understanding of ITIL processes and enterprise-grade ITSM implementations.

The ideal candidate will be capable of evaluating current-state implementations, identifying gaps, optimizing performance, and driving innovation all while leading a team of developers and collaborating with cross-functional Responsibilities :

1. Technical Leadership :

- Lead the end-to-end development lifecycle on the BMC Helix platform: from requirements gathering
through to deployment and post-implementation support.

- Architect, design, deliver scalable, secure and high-performance ITSM solutions using the BMC Helix
Innovation Suite, REST APIs and Integrations.

- Customize and configure ITSM modules including Incident, Problem, Change, Asset, Service Request and
Knowledge Management.

- Guide, mentor and support junior developers, ensuring adherence to best practices and quality standards.

2. Platform Assessment & Optimization :

- Analyze current BMC Helix implementations to identify architectural and functional gaps.

- Recommend and implement improvements to enhance usability, performance, automation and alignment
with business objectives.

- Drive platform upgrades, collaborate with Stakeholders and feature adoption.

3. Integration & Automation :

- Design and implement integrations with enterprise systems (e.g., CMDB, LDAP, monitoring tools, cloud
platforms) using REST/SOAP APIs, webhooks, and middleware.

- Develop automation scripts, workflows, and processes to streamline service delivery and reduce manual
intervention.

4. Reporting & Documentation :

- Create custom reports and dashboards using BMC Smart Reporting to provide actionable insights to
business and IT leadership.

- Maintain comprehensive documentation including architecture diagrams, data models, configuration
guides, and operational runbooks.

5. Business & ITSM Alignment :

- Collaborate with business stakeholders to interpret functional requirements and translate them into
effective technical designs.

- Ensure solutions adhere to ITIL v3/v4 best practices and support organizational ITSM Skills & Qualifications :

Education :

- Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

Experience :


- 8+ years of hands-on experience in BMC Remedy/BMC Helix development.

- At least 2 years in a technical lead or senior developer role with team oversight responsibilities.

- Proven track record of managing full lifecycle ITSM development projects in complex Skills :

Strong expertise in :

- BMC Helix Innovation Suite (Remedy)

- Digital Workplace (DWP) & Smart IT

- Smart Reporting & CMDB

- Proficiency in Java, JavaScript, Angular, REST APIs, JSON, and web services.

- Experience with Dev Studio, AR System, and Mid Tier components.

- Familiarity with cloud deployment models (SaaS, PaaS) and modern DevOps tooling (e.g., Docker,
Kubernetes, Git) is a strong plus.

- Knowledge of authentication and authorization mechanisms (LDAP, SSO, OAuth).

Process & Functional Knowledge :

- Strong understanding of ITIL v3/v4 frameworks and their implementation in BMC Helix.

- Ability to interpret and align business and IT service requirements into technical Certifications :

- BMC Certified Developer Helix ITSM

- ITIL v3/v4 Foundation or Practitioner Certification

(ref:hirist.tech)

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