Technical Support Engineer
3 weeks ago
Bankai Infotech is a leading technology solution provider, offering professional IT services, business outsourcing services, business consultation, smart infrastructure services and other application management services to a diverse clientele globally. Our domain experts help analyze the business requirement of clients, discover concepts and design a comprehensive strategy to build a futuristic foundation for their business growth and ROI.
Profile: Technical Support Engineer
Mandatory Skills- Linux & MySQL
Experience: 3+Years
Technical Expertise:
- Strong Knowledge of Linux Server , Monitoring and troubleshooting tools.
- Strong Knowledge of MySQL Database.
- Excellent problem-solving skills with a desire to take on responsibility.
- Have very good troubleshooting and analytical skills.
- Participate in root cause analysis if needed.
- Maintain and update network diagrams and Service provider information documentation.
- Basic understanding of Network monitoring and troubleshooting tools.
- Good document and technical skills.
- Excellent written and verbal communication skills with ability to communicate
- technical issues to nontechnical and technical audiences
- Additional experience in Fintech domain is an added advantage.
General Expertise:
- Continually seeks opportunities to increase customer satisfaction and increase client relationships.
- Build’s a knowledge base of each client’s business, organization, and objectives.
- Manages day to day client interaction, communicate effectively with clients to identify needs.
- Create, or participate in the creation of Support / Solution documentation or UAT testing for Customization & deliverables.
- Work with the client and / or all stake holders to ensure changes are understood and approved.
- Ensure solution designed meet’s internal and client expectations with respect to quality, delivery timelines and strategy.
- If needed, create customized reporting for the client or team or stack holders.
- Good communication skills & Self-confidence are must. Preferred fluency in English.
- Ability to take direction from all levels
- Provide training to clients or internal team if needed.
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