Technical Support Engineer

3 weeks ago


Salem, India Bankai Infotech Full time

Bankai Infotech is a leading technology solution provider, offering professional IT services, business outsourcing services, business consultation, smart infrastructure services and other application management services to a diverse clientele globally. Our domain experts help analyze the business requirement of clients, discover concepts and design a comprehensive strategy to build a futuristic foundation for their business growth and ROI.


Profile: Technical Support Engineer

Mandatory Skills- Linux & MySQL

Experience: 3+Years


Technical Expertise:


  • Strong Knowledge of Linux Server , Monitoring and troubleshooting tools.
  • Strong Knowledge of MySQL Database.
  • Excellent problem-solving skills with a desire to take on responsibility.
  • Have very good troubleshooting and analytical skills.
  • Participate in root cause analysis if needed.
  • Maintain and update network diagrams and Service provider information documentation.
  • Basic understanding of Network monitoring and troubleshooting tools.
  • Good document and technical skills.
  • Excellent written and verbal communication skills with ability to communicate
  • technical issues to nontechnical and technical audiences
  • Additional experience in Fintech domain is an added advantage.


General Expertise:


  • Continually seeks opportunities to increase customer satisfaction and increase client relationships.
  • Build’s a knowledge base of each client’s business, organization, and objectives.
  • Manages day to day client interaction, communicate effectively with clients to identify needs.
  • Create, or participate in the creation of Support / Solution documentation or UAT testing for Customization & deliverables.
  • Work with the client and / or all stake holders to ensure changes are understood and approved.
  • Ensure solution designed meet’s internal and client expectations with respect to quality, delivery timelines and strategy.
  • If needed, create customized reporting for the client or team or stack holders.
  • Good communication skills & Self-confidence are must. Preferred fluency in English.
  • Ability to take direction from all levels
  • Provide training to clients or internal team if needed.



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