Technical Support Engineer

3 weeks ago


Salem, India RapidBrains Full time

Job Title: Technical Support Engineer

Experience Required: 7+ Years

Location: Remote

Contract Duration: 1+ Year

Work Hours: Central US


Overview

We are seeking an experienced Technical Support Engineer to collaborate with a client’s IT team in resolving IT tickets related to the Dealership Management System (DMS). The ideal candidate will possess strong troubleshooting skills, a deep understanding of business systems environments, and a commitment to optimizing IT service performance.


Key Responsibilities

  • Collaborate with the client’s IT team to resolve IT tickets specific to the Dealership Management System (DMS).
  • Adhere to established procedures and service level agreements, ensuring timely resolution of tickets.
  • Troubleshoot and resolve system-related issues, following a methodical and structured approach.
  • Provide regular status updates to the client, ensuring clear communication and customer satisfaction.
  • Identify opportunities for process improvements and contribute to their implementation.


Required Skills and Qualifications

  • Proven experience in ticket-based IT systems and troubleshooting system-related issues.
  • Familiarity with Dealership Management Systems (DMS) or similar ERP platforms.
  • Strong understanding of business systems environments.
  • Certification or equivalent knowledge in ITIL or IT Service Management frameworks.
  • Proficiency with remote collaboration tools and ticket management systems such as ServiceNow, Zendesk, or Jira.



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