Technical Support Engineer
3 weeks ago
Job Title: Technical Support Engineer
Experience Required: 7+ Years
Location: Remote
Contract Duration: 1+ Year
Work Hours: Central US
Overview
We are seeking an experienced Technical Support Engineer to collaborate with a client’s IT team in resolving IT tickets related to the Dealership Management System (DMS). The ideal candidate will possess strong troubleshooting skills, a deep understanding of business systems environments, and a commitment to optimizing IT service performance.
Key Responsibilities
- Collaborate with the client’s IT team to resolve IT tickets specific to the Dealership Management System (DMS).
- Adhere to established procedures and service level agreements, ensuring timely resolution of tickets.
- Troubleshoot and resolve system-related issues, following a methodical and structured approach.
- Provide regular status updates to the client, ensuring clear communication and customer satisfaction.
- Identify opportunities for process improvements and contribute to their implementation.
Required Skills and Qualifications
- Proven experience in ticket-based IT systems and troubleshooting system-related issues.
- Familiarity with Dealership Management Systems (DMS) or similar ERP platforms.
- Strong understanding of business systems environments.
- Certification or equivalent knowledge in ITIL or IT Service Management frameworks.
- Proficiency with remote collaboration tools and ticket management systems such as ServiceNow, Zendesk, or Jira.
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