Senior Business Analyst

4 weeks ago

Jaipur, India Flutterflow Devs Full time

Company Description

Flutterflow Devs is a leading Flutterflow development company based in Jaipur. We specialize in developing Flutterflow apps for iOS, Android, and the web, providing cost-effective and efficient solutions. We are certified Flutterflow experts and consultants and the first official partner agency of Rowy.io. Our focus is on building performance-centric, secure, and scalable web and apps.


Role Description (Jaipur on-site role)

This is a full-time on-site role for a Senior Business Analyst at Flutterflow Devs in Jaipur. The Senior Business Analyst specializing in post-sales plays a crucial role in ensuring the successful deployment of software solutions to customers. They act as the bridge between the software development team and the end-users and enhancement of products to meet customer needs. This position is integral to the organization's ability to deliver high-quality, customer-centric solutions and drive customer satisfaction. The Senior Business Analyst will also be involved in analyzing business processes and proposing improvements.


Key responsibilities


  • Collaborate with stakeholders to understand post-sales business processes and requirements.
  • Evaluate customer needs and translate them into detailed software requirements.
  • Work closely with developers to ensure the successful implementation of post-sales software solutions.
  • Conduct user acceptance testing and gather feedback for iterative improvements.
  • Participate in post-sales project planning and contribute to timeline and resource estimations.
  • Contribute to the continuous improvement of post-sales software solutions based on market feedback.
  • Collaborate with cross-functional teams to drive post-sales software enhancements and new feature development.
  • Stay updated on industry trends and best practices in post-sales software solutions.
  • Participate in internal and external meetings to represent the post-sales software perspective.
  • Support the sales team with post-sales technical inquiries and demonstrations.
  • Contribute to the development of post-sales support strategies and initiatives.


Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Business, or related field.
  • At least 3 years of industry experience.
  • Experience in analyzing and improving business processes.
  • Ability to gather and document business requirements.
  • Strong analytical and problem-solving skills to address post-sales software challenges.
  • Excellent communication and interpersonal abilities to collaborate with diverse stakeholders.
  • Experience in conducting user acceptance testing and gathering user feedback.
  • Familiarity with post-sales support tools and systems.
  • Ability to prioritize and manage multiple post-sales projects simultaneously.
  • Understanding of software development methodologies and processes.
  • Knowledge of post-sales customer engagement and support best practices.
  • Detail-oriented mindset with a focus on delivering high-quality post-sales solutions.
  • Proven track record of customer-centric outlook and delivering exceptional post-sales support.
  • Ability to adapt to dynamic post-sales requirements and pivot strategies accordingly.
  • Certifications in business analysis or relevant fields are a plus.

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