Itvedant Education

1 week ago

Thane, India Itvedant Education Private Limited Full time

Key Responsibilities:

- Lead, mentor, and manage a team of 30 members.

- Set clear performance goals and objectives for team members.

- Conduct regular team meetings to review progress and address issues.

- Foster a collaborative and motivating work environment.

- Oversee the process of converting leads into inquiries.

- Develop and implement strategies to improve lead conversion rates.

- Analyze lead conversion metrics and identify areas for improvement.

- Collaborate with the marketing team to ensure a steady flow of quality leads.

- Design and implement OJT programs for new hires and existing team members.

- Ensure all team members are adequately trained in lead handling and conversion techniques.

- Regularly update training materials and methods to reflect industry best practices.

- Monitor individual and team performance using key performance indicators (KPIs).

- Provide regular feedback and coaching to team members.

- Conduct performance appraisals and develop improvement plans for underperforming staff.

- Develop and enforce protocols to minimize the impact of spam calls on the team's productivity.

- Train team members on identifying and handling spam calls effectively.

- Prepare and present regular reports on team performance, lead conversion rates, and other relevant metrics.

- Use data analysis to inform decision-making and strategic planning.

- Provide insights and recommendations to senior management.

- Ensure the CRM system is used effectively by all team members.

- Maintain accurate records of lead interactions and follow-ups.

- Analyze CRM data to track lead conversion progress and identify trends.

- Continuously assess and improve lead conversion processes.

- Implement best practices and innovative solutions to enhance team efficiency.

-Stay updated with industry trends and incorporate relevant changes into team Bachelor's/ master's degree in business, Education, Marketing, or a related field.

- Proven experience as a Program Manager or similar managerial role in the education industry.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Proficiency in CRM software and Microsoft Office Suite.

- Strong analytical and problem-solving abilities.

- Ability to work in a fast-paced, target-driven environment

(ref:iimjobs.com)

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