Front Office Executive

2 weeks ago


Ahmedabad, Gujarat, India Awfis Space Solutions Limited Full time

The position is all about working closely with CM and/or ACM for execution and completion of routine operational tasks. The candidate will Focus on Client Handling, in all aspects, understanding Standard Operating Procedures.

Roles & Responsibilities

  1. Profit Center Team-Mate
  • ASR and margin analysis
  • Expense Control
  • Collections
  • Renewals
  • Vendor management
  • Retail Management

2.Build and expand community

  • Execute Business Specific Events within standard horizons
  1. Client satisfaction and service delivery which lead to:
  • Above target CSAT score
  • Every member being a Brand Ambassador for AWFIS

3.Training and People development

  • Participate in training, development and refresher schedules
  • Skills and Knowledge Review every Quarter
  • Standard Procedures understanding and execution in close association with Senior Team Mate.

4.Vendor Management

a. Conformance to Purchase-to-Pay process

5.Facilities Management

  • Upkeep of the Centre
  • Daily Readiness of Centre
  • Closure of Repair & Maintenance Tasks
  • Adherence to Compliances & Protocols
  • Understanding and execution in close association with Senior Team Mate - Environmental-Socio-Governance nuances
  1. Lead the CSR initiative for Center in the vicinity
  2. Active Participation in all company driven ideas and initiatives
  3. Team Player

a. Collaborate within Team & other stakeholders for enhanced learning& execution

Role of AWFIS for prep area new Team Member:

  • AWFIS SOP and Guidelines induction will be imparted and material shared
  • Training on business specific SOPs and Background (eg. Collections, renewals)
  • Share updated design and layout specs and training on Centre layout
  • Induction session in relevant Verticals of AWFIS
  • Scheduled Exposure to all sub groups within the Department to understand the key focus areas of Operations Department.
  • Pre-Opening Process and Guidelines

We are looking for Candidates with:

  • Exemplary Customer Service and Customer Handling skills and record
  • An extrovert personality
  • Aware and with keen interest in current affairs
  • Inherent Team playing skills
  • Ambition and drive to demonstrate continuous upgradation in skills and knowledge
  • Enthusiasm and demonstrating noticeable participation
  • Keen to Details
  • Ability to Demonstrate consistency in execution of Standard Procedures
  • With a hunger to grow with a 2 year focus on managing additional/ increased responsibility
  • Excellent communication & interpersonal skills


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