
Assistant Store Manager
3 weeks ago
Job Description – Assistant Store Manager – Lladró, SPA Lifestyle Pvt. Ltd.
JOB TITLE Assistant Store Manager
BRAND Lladró
REPORTING TO Store Director
LOCATION Boutique - MG Road, Sultanpur, Delhi
About Lladró
We are the world's leading Spanish brand in the design, manufacturing, and distribution of a wide range of handmade art porcelain creations. Ranging from sculpture and lighting to home accessories, Lladró porcelain pieces embody a contemporary, elegant, and exclusive lifestyle. In India, we already operate through 9 Boutiques in Top premium malls.
Do visit Lladró website: www.lladro.com
MAIN PURPOSE
Managing the day-to-day retail/store operations of the Lladró boutique in accordance to brand standards. Improve commercial performance by increasing sales turnover and maximizing profitability. Primarily responsible for Retail/store Sales. The role will also involve Business Development and making Corporate Sales.
Note: Preference will be given to those with backgrounds in interior design, architecture, or similar home-related fields.
KEY RESPONSIBILITIES
- Exceeding Sales Budget
- Understand customer needs and delight customers, above and beyond the call of duty
- Converting Project Business through Interior Designers & Architects
- Ensuring highest degree of customer service and in-store experience
- Maintaining all necessary reports , inventory and VM in line with brand guidelines.
- Expanding HNI Database - Customer data to be well collected, updated & maintained
- Defining strategy actions to attract new customers and old customers more often
Job Profile:
· Education. Bachelor / Masters – Degree / Diploma (Sales / Retail Sales)
· Experience: 4 plus years of retail sales operational experience with luxury / Premium Brands.
· Languages: Fluent English & Hindi
· Skills required:
Ø Organized & process oriented
Ø Brand Image Concerned
Ø Ability to write reports
Ø Self-starter with excellent communication and presentation skills
Ø Serious, proactive and can handle and deal comfortably in a multinational environment.
Ø Strong computer & analytical skills
· Behavioral competencies:
Ø Responds promptly to customer needs and solicits customer feedback to improve services
Ø Manages difficult or emotional customer situations
Ø Demonstrate attention to detail
Ø Ability to effectively present information & respond to questions from groups of managers, clients and customers
Ø Adhere to company policies & procedures
Ø Supports the organization's goals & values
Ø Commits to long hours of work when necessary to reach goals and completes tasks on time
Ø Meets challenges & resourcefulness
Ø Adapts to changes in the work environment
Ø Generates suggestions for improving work and develops innovative approaches and ideas
Ø Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity
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