Assistant Store Manager

2 days ago

Lucknow, Uttar Pradesh, India Lladró, S.A. Full time

Job Description – Assistant Store Manager – Lladró, SPA Lifestyle Pvt. Ltd.

JOB TITLE                                                     Assistant Store Manager

BRAND                                                        Lladró

REPORTING TO                                          Store Director

LOCATION                                                    Boutique - MG Road, Sultanpur, Delhi

About Lladró

We are the world's leading Spanish brand in the design, manufacturing, and distribution of a wide range of handmade art porcelain creations. Ranging from sculpture and lighting to home accessories, Lladró porcelain pieces embody a contemporary, elegant, and exclusive lifestyle. In India, we already operate through 9 Boutiques in Top premium malls.

Do visit Lladró website: www.lladro.com

MAIN PURPOSE

Managing the day-to-day retail/store operations of the Lladró boutique in accordance to brand standards. Improve commercial performance by increasing sales turnover and maximizing profitability. Primarily responsible for Retail/store Sales. The role will also involve Business Development and making Corporate Sales.

Note: Preference will be given to those with backgrounds in interior design, architecture, or similar home-related fields.

KEY RESPONSIBILITIES

  • Exceeding Sales Budget
  • Understand customer needs and delight customers, above and beyond the call of duty
  • Converting Project Business through Interior Designers & Architects
  • Ensuring highest degree of customer service and in-store experience
  • Maintaining all necessary reports , inventory and VM in line with brand guidelines.
  • Expanding HNI Database - Customer data to be well collected, updated & maintained
  • Defining strategy actions to attract new customers and old customers more often 

Job Profile:

·      Education. Bachelor / Masters – Degree / Diploma (Sales / Retail Sales)

·      Experience: 4 plus years of retail sales operational experience with luxury / Premium Brands.

·      Languages: Fluent English & Hindi

·      Skills required:

Ø Organized & process oriented

Ø Brand Image Concerned 

Ø Ability to write reports

Ø Self-starter with excellent communication and presentation skills

Ø Serious, proactive and can handle and deal comfortably in a multinational environment.

Ø Strong computer & analytical skills

·      Behavioral competencies:

Ø Responds promptly to customer needs and solicits customer feedback to improve services

Ø Manages difficult or emotional customer situations

Ø Demonstrate attention to detail

Ø Ability to effectively present information & respond to questions from groups of managers, clients and customers

Ø Adhere to company policies & procedures

Ø Supports the organization's goals & values

Ø Commits to long hours of work when necessary to reach goals and completes tasks on time

Ø Meets challenges & resourcefulness

Ø Adapts to changes in the work environment

Ø Generates suggestions for improving work and develops innovative approaches and ideas

Ø Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity

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