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Customer Relations Manager

2 months ago

Jaipur, India Seher Jaipur Full time

Company Description

Seher Jaipur is a Women's Indian Ethnic wear brand founded in 2021 in Jaipur, specializing in modern Indian Ethnic Wear designs. The brand combines young perspectives with timeless grace and craftsmanship, engaged in conceptualization, manufacturing, and vertical sales.


Role Description

This is a full-time on-site role for a Customer Relations Manager at Seher Jaipur in Jaipur. The Customer Relations Manager will be responsible for managing customer inquiries, resolving complaints, and ensuring a positive customer experience. They will also oversee customer feedback, handle escalations, and collaborate with cross-functional teams to improve customer satisfaction.


Qualifications

  • Customer service, Relationship management, and Conflict resolution skills
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize effectively
  • Experience in the fashion or retail industry
  • Knowledge of CRM systems
  • Knowledge of Retention Marketing
  • Bachelor's degree in Business Administration, Marketing, or related field


Interested Candidates can apply at careers@seherjaipur.com