Windows Tier3 Technical Support

3 weeks ago

New Delhi, India Zensar Technologies Full time

Position-Windows Tier3 Technical Support Location- Bangalore, 24*5 rotational shift working from customer location at Bangalore Notice- Immediate Experience- 5- 8 YearsWindows Tier3 Technical Support – Bangalore. Job involves 24*5 rotational shift working from customer location at Bangalore with below skills:Key Responsibilities: Taking ownership of customer issues escalated from L2 yeam and seeing problem through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Professional and structured escalation approach of unresolved issues with vendor teams and internal teams. Maintenance of the system within the domain network Installation and deployment of OS and configuring the system. Familiar with ITIL – ServiceNow for Incident Management.Required Skills: 5+ years of experience inhandling T3 technical support in Windows OS, O365 and M365 Apps . Windows Reimage (device enrollment) configuring work profiles Microsoft Azure AD and Groups Windows recovery and repair via CMD advanced diagnostics mode Device encryption (Bitlocker device encryption) Crash plan backup Sw Installations/uninstallations O365 and M365 Apps Onedrive online and Sharepoint Joining machines over Azure AD Windows Registry Working with Group Policies RDP Wired and Wireless Authentication Antivirus Enterprise Sound knowledge and experience in Microsoft Office suite troubleshooting

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