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3rd Line Network Engineer/ Support

5 months ago

Ahmedabad, India iConsultera Full time

Job Title: 3rd Line Network Engineer/ Support

Location: Ahmedabad, Gujrat, India

Timing: 06:00 PM TO 03:00 AM (Monday Through Friday - Night Shift)


Job Description

  • To manage and own support tickets in relation to existing customer services
  • To design and implement changes as per client’s requirements.
  • To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.


Responsibilities

  • Regular communication verbally and written with existing customers
  • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
  • To take ownership and effectively manage support tickets for incidents, change and service requests
  • To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
  • Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
  • DR/Failover Testing
  • To provide support and mentoring to 2nd Line engineers
  • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
  • On-call rota out of hours for high-priority incidents


Required Experience

  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols
  • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
  • Advanced knowledge of layer 2 and 3 protocols
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA.
  • This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
  • Strong knowledge of OSPF and BGP in an ISP environment
  • Proficient in packet capture and interpretation
  • Familiarity with Cloud products such as Azure / Amazon AWS
  • Experience working within a Managed Service Provider Environment.
  • Minimum Basic experience with network automation/programing such as Ansible/Python


Required Technical Skill

  • Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
  • Wireless; Cisco, Meraki, Aruba
  • Security; Palo Alto, Prisma, Fortinet, Cisco ASA
  • SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
  • Cisco NAC ISE, SD-A/DNAC, DOT1x
  • Cisco Nexus 7xxx, 5xxx, 2xxx series