Training Specialist
2 days ago
Job Title: Training & Development Executive – Customer Service Location: Call Centre Office, DLE Industrial Area, Kirti Nagar, New Delhi – 110015 Employment Type: Full-time Department: Customer Experience / Operations About the Role We are looking for a dynamic and experienced Training & Development Individual to train and coach customer service associates on effective communication, call handling, customer interactions, and process knowledge. The role involves developing training modules and ensuring service quality across inbound and outbound customer engagement. Key Responsibilities Conduct training sessions for new customer service associates on voice & accent, communication skills, and customer interaction etiquette. Train team members on call handling techniques, email/chat response writing, objection handling, and soft skills. Develop and maintain training materials, modules, scripts, and assessments. Monitor calls and provide constructive feedback through coaching sessions and refresher training. Evaluate associate performance during and after training through assessments and on-the-job evaluations. Work closely with Quality and Operations teams to identify training needs and performance gaps. Facilitate product/process training in line with business updates. Maintain detailed reports of training progress, effectiveness, and performance improvements. Ensure high training standards that align with company goals and customer satisfaction expectations. Required Skills & Experience Education: Bachelor’s degree in any field (preferred: Communication, HR, Management or related field) Experience: 3+ years of experience in Training & Development within a BPO/Call Centre environment Excellent spoken and written English; knowledge of Hindi is mandatory Strong presentation and facilitation skills Ability to coach and motivate new team members Good understanding of customer service quality metrics (AHT, CSAT, Call Quality, etc.) Proficient in MS Office (PowerPoint, Excel, Word) To apply, please send your resume to sooraj@superpe.in SuperPe is an equal opportunity employer and welcomes candidates of all backgrounds to apply. We look forward to hearing from you
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Management Training Specialist
1 week ago
New Delhi, India SREES Academy Full timeRole DescriptionThis is a full-time, on-site role for a Management Training Specialist located in Kozhikode. The Management Training Specialist will be responsible for designing and delivering impactful soft skills and corporate training programs.Must Have Qualifications- BBA or MBA (certification in Training & Development is a plus). - 2+ years of...
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Management Training Specialist
2 weeks ago
New Delhi, India SREES Academy Full timeRole Description This is a full-time, on-site role for a Management Training Specialist located in Kozhikode. The Management Training Specialist will be responsible fordesigning and delivering impactful soft skills and corporate training programs.Must Have Qualifications BBA or MBA (certification in Training & Development is a plus). 2+ years of experience...
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Training Specialist, Last Mile Training
4 days ago
New Delhi, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: Job summary Training Specialist Job Description At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally...
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Training Specialist
2 weeks ago
New Delhi, India Computacenter Full timeJob Title: Learning & Development Specialist/AdministratorLocation:Bengaluru, India Department:Human Resources – Learning & Development Reports To:L&D ManagerIf this opportunity interests you, please share your updated resume to manasa.r@computacenter.com with below details.Total Experience: Relevant Experience: Current CTC: Expected CTC: Notice...
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Training Specialist
2 weeks ago
New Delhi, India Computacenter Full timeJob Title: Learning & Development Specialist/AdministratorLocation: Bengaluru, IndiaDepartment: Human Resources – Learning & DevelopmentReports To: L&D ManagerIf this opportunity interests you, please share your updated resume to manasa.r@computacenter.com with below details.Total Experience:Relevant Experience:Current CTC:Expected CTC:Notice...
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Training Specialist
2 days ago
New Delhi, India Computacenter Full timeJob Title: Learning & Development Specialist/AdministratorLocation: Bengaluru, IndiaDepartment: Human Resources – Learning & DevelopmentReports To: L&D ManagerIf this opportunity interests you, please share your updated resume to manasa.r@computacenter.com with below details.Total Experience:Relevant Experience:Current CTC:Expected CTC:Notice...
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Training Specialist
5 days ago
Faridabad, Gurugram, New Delhi, India Niit Learning Systems Full time ₹ 6,00,000 - ₹ 18,00,000 per yearPosition Title: Training SpecialistDepartment: Talent DevelopmentExperience & Expertise• Strong track record in program coordination, content customization, and end-to-end training delivery.Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field (Master's degree preferred).Minimum 8-12 years of...
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Delhi, India Amazon Full timeDescription Job summary Training Specialist At Amazon our mission is to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical Overall responsibility include boosting the competencies...
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Training and Development Specialist
2 weeks ago
Bangalore Division, India Emmvee Group Full timeAbout the Company: Emmvee is an intelligent solar solutions producer born from an idea to implement green energy to better use. Our solar energy products are an amalgamation of cutting-edge technology and smart innovation for sustainable living. As a solar panel company, we aim at providing universally designed products to support all kinds of contemporary...
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Training and Development Specialist
2 weeks ago
Bangalore Division, India Emmvee Group Full timeAbout the Company: Emmvee is an intelligent solar solutions producer born from an idea to implement green energy to better use. Our solar energy products are an amalgamation of cutting-edge technology and smart innovation for sustainable living. As a solar panel company, we aim at providing universally designed products to support all kinds of contemporary...
