Salesforce Field Service Consultant

4 days ago

Hyderabad, India WHITE FORCE OUTSOURCING SERVICES PRIVATE LIMITED Full time

Key Responsibilities :- Design, develop, and deploy solutions leveraging Salesforce Field Service Lightning (FSL) and Service Cloud.- Implement robust Salesforce security models, including role hierarchy, sharing rules, profiles, and permission sets.- Write clean, efficient, and scalable Apex classes, triggers, asynchronous Apex (batch, queueable, schedulable), and test classes.- Develop and optimize SOQL/SOSL queries for high-performance data retrieval.- Configure and customize FSL features including work order management, service territories, scheduling policies, service resources, and mobile app configurations.- Build declarative automation using Flows and Process Builder, with a preference for Flow-first design.- Develop and consume REST-based web services for seamless integration with external systems, including ERP solutions.- Collaborate with architects, business analysts, and functional teams to translate business requirements into technical designs.- Provide technical leadership for junior developers, reviewing code, and ensuring adherence to Salesforce best practices.- Troubleshoot performance issues, debug Apex code, and resolve deployment challenges in different environments.- Stay updated with Salesforce release cycles and apply relevant new features to enhance FSL and Service Cloud Skills & Experience :- Minimum 10+ years of Salesforce development experience, with at least 3+ years focused on Field Service Lightning (FSL).- Strong expertise in Salesforce Service Cloud and FSL data model, configuration, and customization.- Hands-on experience with Apex, SOQL/SOSL, asynchronous Apex, and Salesforce Flows.- Proficiency in Salesforce Security Model and governance best practices.- Proven experience integrating Salesforce with third-party applications, preferably ERP systems.- Strong understanding of Salesforce deployment tools (Change Sets, ANT, SFDX, Gearset, or Copado).- Solid experience with REST/SOAP API development and integration patterns.- Knowledge of Salesforce Lightning Web Components (LWC) is an added advantage.- Salesforce Developer or FSL certification(s) preferred (ref:hirist.tech)

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