Customer Service Lead
23 hours ago
Company DescriptionTrade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through our intuitive app and web platform.Launched in 2018 as the flagship brand of Tradewill Global LLC, Trade W was built on a customer-first philosophy and a vision to make trading success more accessible. Today, we continue to grow as a trusted platform, committed to empowering traders worldwide with equal opportunities for success.Job SummaryWe are looking for a Retention Agent to join our Customer Support team with a core focus on helping registered clients successfully complete their deposits. This role is critical in resolving deposit-related issues, addressing client concerns, and ensuring a smooth and positive user experience that leads to conversion. You’ll serve as the bridge between interest and action, turning intent into completed transactions.Key Responsibilities:- Make outbound calls or send messages to clients based on distribution and build up solid relationships. - Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction. - Proactively identify, summarize, and verify potential issues through clients’ feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization. - Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting. - Handle occasional tasks assigned by supervisors.Requirements:- Languages: English and Hindi (Both MUST BE fluent in spoken and written) - Minimum 5-10 years of experience in customer service roles - Excellent communication skills - Strong problem-solving ability - Empathetic and patient when dealing with challenging customer interactions. - Experience from customer service or online service experience will be added advantage.
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Customer Service Team Lead
2 weeks ago
New Delhi, India Westbury Kommerce Full timePosition Title: Customer ServiceEducation: Graduate / PostgraduateExperience: 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...
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Customer Service Team Lead
6 days ago
New Delhi, India StarZen Full timePurpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on...
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Customer Service
1 week ago
New Delhi, India WaterScience Full timeRole: Customer Service (Freshers)Location: Mahadevapura, Bangalore |Work Mode: 6 days On-site, Day ShiftCTC: ₹3.5 LPAExperience: Freshers Preferred (0–1 year)Languages: English & Hindi (Mandatory)Openings: 4About WaterScienceWaterScience (founded in 2014) is transforming non-drinking water filtration and has improved water quality for 600,000+ homes and...
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Customer Service
6 days ago
New Delhi, India WaterScience Full timeRole:Customer Service (Freshers)Location:Mahadevapura, Bangalore | Work Mode:6 days On-site, Day Shift CTC: ₹3.5 LPA Experience:Freshers Preferred (0–1 year) Languages:English & Hindi (Mandatory) Openings: 4About WaterScience WaterScience (founded in 2014) is transforming non-drinking water filtration and has improved water quality for600,000+ homes and...
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Senior Customer Service Lead
1 week ago
New Delhi, India Nap Chief Full timeWe’re hiring!Position: Senior Customer Service LeadLocation: Turbhe, Navi Mumbai – On-siteExperience: 5 to 6 YearsAbout Nap ChiefNap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that parents love. Our team...
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International Sales Voice Process
2 weeks ago
New Delhi, India Bring My Customer Full timeCompany DescriptionBring My Customer provides a productized customer acquisition system for business growth. We specialize in hiring and training dedicated Customer Acquisition Specialists who generate consistent, qualified leads through authentic conversations across LinkedIn, Email, and Social platforms. Our fully managed system helps businesses achieve...
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International Sales Voice Process
3 weeks ago
New Delhi, India Bring My Customer Full timeCompany DescriptionBring My Customer provides a productized customeracquisition system for business growth. We specialize in hiring and training dedicatedCustomerAcquisition Specialists who generate consistent, qualified leads through authentic conversations across LinkedIn, Email, and Social platforms. Our fully managed system helps businesses achieve...
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International Sales Voice Process
2 days ago
New Delhi, India Bring My Customer Full timeCompany Description Bring My Customer provides a productized c ustomeracquisition system for business growth. We specialize in hiring and training dedicatedCustomerAcquisition Specialists who generate consistent, qualified leads through authentic conversations across LinkedIn, Email, and Social platforms. Our fully managed system helps businesses achieve...
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Head of Customer Service
3 weeks ago
New Delhi, India Lifetime Health Full timeJob Title: Head of customer service Company: Lifetime Health Location: Jayanagar Bangalore Salary : As per your previous drawn and expertise Employment Type: Full-Time About Us: LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our...
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Head of Customer Service
2 weeks ago
New Delhi, India Lifetime Health Full timeJob Title: Head of customer serviceCompany: Lifetime HealthLocation: Jayanagar BangaloreSalary : As per your previous drawn and expertiseEmployment Type: Full-TimeAbout Us:LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our patients...
