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SAP CRM Technical Consultant

2 months ago

Chennai, India HTC Global Services Full time

Design, develop, and enhance SAP CRM ABAP solutions, including custom reports, enhancements, and interfaces.

Customize SAP CRM Service module functionalities to meet specific business requirements.

Develop and maintain custom SAP CRM applications and reports as per project requirements.

Support and Troubleshooting:

Provide technical support and troubleshooting for SAP CRM issues related to the Service module.

Resolve incidents and service requests within the agreed Service Level Agreements (SLAs).

Consulting and Analysis:

Collaborate with business stakeholders to understand requirements and translate them into technical specifications.

Analyze and recommend improvements to existing CRM processes and functionalities.

Documentation and Training:

Prepare detailed technical documentation for custom developments and enhancements.

Conduct training sessions for end-users and provide support during the transition of new functionalities.


Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications in SAP CRM or ABAP are a plus.

Experience: 3-6 years of experience in SAP CRM technical consulting, with a focus on the SAP CRM Service module.


Technical Skills:

Experience with SAP CRM 7.0 or higher versions.

Proficiency in SAP CRM ABAP programming and customization.

Strong knowledge of SAP CRM Service module functionalities and processes.

Experience with SAP CRM middleware, data transfer, and integration techniques.

Familiarity with SAP CRM web UI, enhancement frameworks, and BAdIs.


Soft Skills

Excellent problem-solving and analytical skills.

Strong communication and interpersonal abilities


#SAP CRM