Senior Data yst Customer Experience Platform

3 days ago

Ahmedabad, India Infraveo Full time

This is a remote position.

We are seeking a Senior Data Analyst (Customer Experience Platform). As the Data Analyst for the Customer Experience Platform you ll work closely with the product teams to understand our customer s behavior and help them to inform where we focus our R&D efforts. We re a scaling team in the midst of building the strategy and vision for things like AIled support.

Responsibiilities:
  • Partner with counterparts in product engineering finance and operations departments to produce the analyses datasets and data models necessary to measure and inform product development.
  • Develop deep systemic knowledge of data from operational systems (eg CRM or ERP software) and strategies for continuous improvement of the reporting capabilities of that data.
  • Prototype SQL queries to create datasets that support product operational and revenue reporting needs.
  • Build tools and dashboards to automate reporting and generate insights that will allow the team to quickly and accurately see how our products and processes are performing.
  • Proactively identify areas outside the regular stream of business requests where analytics can add value have that canary in a coal mine mentality when it comes to data.
  • Bachelors degree in Computer Science Information Systems or a related field (or proven experience in these areas).

Requirements
  • Bachelors degree in Computer Science Information Systems or a related field (or proven experience in these areas).
  • 3 years professional experience in BI Data Analytics Data Engineering or similar role with a focus on understanding user and behavioral data and its relationship to business outcomes.
  • Robust methods for QA data to ensure accuracy and completeness.
  • Strong SQL & data modeling skills.
  • Advanced knowledge of ETL and data pipelining practices.
  • Ability to and comfort with disambiguating stakeholder needs and requirements.

Preferred:
  • Relevant work experience in a highgrowth tech or SaaS company
  • Experience using backend data from operational sources (Netsuite Salesforce RevPro / Zuora Revenue)
  • Experience with Hex Looker Snowflake Airflow GitHub AWS dbt python
  • Familiarity with Financial and Accounting concepts data and reporting


Benefits
  • Work Location: Remote
  • 5 days working


3+ years professional experience in BI, Data Analytics, Data Engineering, or similar role, with a focus on understanding user and behavioral data and its relationship to business outcomes. Robust methods for QA data to ensure accuracy and completeness. Strong SQL & data modeling skills. Advanced knowledge of ETL and data pipelining practices. Ability to and comfort with disambiguating stakeholder needs and requirements. Preferred: Relevant work experience in a high-growth tech or SaaS company Experience using backend data from operational sources (Netsuite, Salesforce, RevPro / Zuora Revenue) Experience with Hex, Looker, Snowflake, Airflow, GitHub, AWS, dbt, python Familiarity with Financial and Accounting concepts, data and reporting

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