Senior Customer Success Partner

What you’ll do

The focus of this position is to help customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BTP CSPs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers towards a successful cloud transformation.

The BTP Customer Success Partner (CSP) role is responsible for developing relationships with technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory.

Responsibilities:

• You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team, by building out a joint outcome-based plan, and drive a mutual understanding of IT-Architecture and business value.

• You understand the big picture, deliver expertise with digital transformation, and advise on technical and business architectures.

• You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, leveraging assets of the SAP BTP engagement model.

• You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.

• You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.

• You will be a voice of the customer to internal SAP stakeholders. You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.

• BTP-CSP Senior Advisor may also be assigned to fulfill a customer’s premium subscription services.

What you bring

You will excel in this role if you:

• Have 10+ years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.

• Have excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.

• Have a working knowledge of hybrid and cloud-based landscapes and can guide customers on technology architectures and strategies. Certifications in enterprise architecture are a plus.

• Have foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.)

• Have professional experience with implementing cloud initiatives.

• Have excellent communication and presentation skills. Familiarity with design thinking methodology is a plus.

• Communicate proactively and can prioritize efficiently. You have a strong sense of accountability.

• Can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.

• Can continuously learn and adapt to the unique business and cultural practices of each region/country.

• Have a strong customer service mindset and customer empathy.

• Have a passion for learning new technologies and enjoy problem solving.

• Thrive in a dynamic team-based environment and can guide new team members into the role.

Meet your team

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.

The SAP Business Technology Platform CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.