Manager- Global Workforce
3 weeks ago
Manager, Global Workforce — Scholars Platform
Location: Remote (Global) — frequent overlap with Americas/EMEA time zones
Reporting to: Director HR
Role type: Full-time
Team: Will be an individual contributor who works closely with multiple stakeholders.
Role summary
Lead end-to-end HR and operations for our global Scholars workforce — lifecycle management, compliance, vendor & program operations, and people analytics to scale a high-quality, compliant Scholars platform.
Key responsibilities
- Own the full Scholars HR lifecycle ( onboarding verification, engagement management, offboarding and audits).
- Build, run and continuously improve operational processes, SLAs and vendor relationships that support rapid scale while minimizing risk.
- Ensure local compliance across multiple markets (contracts, background checks, data/privacy) working with legal and external partners.
- Work with Workforce management and Talent Acquisition to help in design and operationalize workforce planning and capacity models for cyclical demand spikes and long-tail projects.
- Create and maintain dashboards and KPIs (cost per engagement, fill rates, quality metrics, retention, time-to-activate) and translate analytics into business recommendations.
- Partner with Product/Engineering to optimize platform flows (scholar experience, verification, payouts, issue resolution).
- Own escalations and continuous improvement for quality, fraud prevention and dispute resolution processes.
- Deliver training/materials, documentation for internal stakeholders and Scholars; run periodic program reviews and audits.
Must-have qualifications & skills
- 12+ years HR/people operations experience, with 2+ years managing large-scale global or distributed workforces/programs- must Americas and some areas in EMEA
- Strong operational mindset — proven experience building processes, playbooks and vendor programs that scale.
- Hands-on experience with HR analytics: building dashboards, defining KPIs and making data-driven recommendations.
- Solid knowledge of compliance and workforce operations across multiple geographies.
- Excellent stakeholder management — comfortable working with Legal, Finance, Product and regional HR teams.
- Strong written and verbal communication; able to produce crisp playbooks and run cross-functional workshops.
- Comfortable with ambiguity and rapid change; high attention to detail.
Nice-to-have
- Direct experience with education, youth talent, internship or gig work programs.
- Experience in EMEA markets, India or APAC is a plus.
- Experience with HRIS/workforce-management platforms, payment systems and/or verification tools.
- Prior vendor management of background check, payment, or program service providers.
- Project management training and experience.
Metrics of success (first 6 months)
- SLAs and onboarding time reduced by X% (baseline + target to be agreed).
- Reliable operational dashboards in place and adopted by stakeholders.
- Clean compliance posture in priority markets; zero major onboarding or payment issues.
- Documented playbooks for onboarding, engagement, and escalations.
- No major Stakeholder escalation.
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