Lead - Travel Services

About Lowe’sLowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visitLowes.com .About the TeamThe Enterprise Strategic Sourcing team executes sourcing projects that accomplish the goals of both the organization and the business units they support. This position works closely with the sourcing manager and category manager in the Store Supplies/Facilities categoriesJob Summary:Lowe’s is seeking a Global Business Travel subject matter expert who will be responsible for our business travel operations. This exciting position is designed for an individual that is very customer focused, self-motivated, and has a passion to solve travel issues in an efficient manner.The applicant will be accountable for business travel operations especially for NORAM region and C-Suite travel, driving relationships with key internal stakeholders and business units and maintaining alignment with regional & global goals.Roles & Responsibilities: Core Responsibilities:Responsible for coordinating all aspects of business travel arrangements and closely work with associates, TMC, airlines, hotels, etc for smooth and efficient travel logistics while maintaining adherence to travel policies and budgets. Suggest business travel initiatives and savings opportunities by analyzing travel trends and traveler behavior Drive Policy compliance, operational efficiencies and digitization. Assist associates on policy guidelines Leverage expertise and tools from travel related vendors to operationalize the program Track TMC performance, handling service level expectations. Meet overall monitoring goals and SLA metrics. Overseeing business travel policy compliance Provide operational support during emergency situations Experience in handling Disaster Management will be an added advantage. Work with global colleagues to create a strong diverse culture Serve as the central point of contact for trouble shooting queries from individuals, arrangers or the wider administrative community e.g. Stores, DC. Act as a system administrator. Produce regular reporting. In collaboration with tools, assist in group bookings, Disaster Management, Senior Management travel, etc. Provide navigational support for the online booking tool or internal global travel site. Bridge between TMC and Lowe’s associates. Will be responsible for daily coordination for internal queries / support of Lowe’s associates. Ensure closing all open cases to resolve technical issues in accordance with applicable SLA. Create and maintain a centralized data base for all global vendors including expiration and renewal statusesYears of Experience:5 years’ experience in Corporate Travel Management -Education Qualification & Certifications (optional) Required Minimum Qualifications :Bachelor’s Degree or MastersSkill Set Required Primary Skills (Must have)Vendor Management Skills Global Travel Category management/ Travel operation skills Negotiation & Sourcing skillsLowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe’s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act’s privacy provisions.