Quality Team Lead- BPO

3 days ago

Palakkad, Kerala, India Tech Mahindra Full time

Job Title: Quality Team Lead

Location: Hyderabad

Job Summary

The Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards.

Key Responsibilities

  • Lead, mentor, and motivate a team of Quality analysts to achieve operational goals.
  • Identify data quality challenges and proactively mitigate the issues.
  • Implement data quality policy and validation rules.
  • Monitor day-to-day activities of Quality analysts to ensure adherence to SLAs, quality metrics, and client guidelines.
  • Track team performance using data quality KPIs and provide actionable feedback to team members.
  • Collect, analyze, and interpret complex data related to quality control processes, utilizing tools and techniques to identify trends, patterns, and areas for improvement.
  • Generate comprehensive reports and presentations to communicate findings and recommendations to stakeholders.
  • Identify and address quality issues promptly.
  • Identify and recommend improvements to quality control processes.
  • Implement corrective and preventive actions.
  • Collaborate with the Process Excellence and data creation teams to implement best quality practices in mapping operations.
  • Provide regular updates to Quality Manager on team performance and process improvements.
  • Ensure compliance with relevant quality standards, regulations, and industry best practices.

Qualifications

Education

  • Any Graduate.
  • Additional certifications in quality management (e.g., ISO 9001, Six Sigma) are desirable.

Experience

  • 5+ years of experience in quality control management.
  • Proven track record of delivering high-quality results.
  • At least 1 year of experience in Quality supervisory role or 2 years of experience in Quality Analyst role.

Skills

  • Strong leadership and interpersonal skills.
  • Excellent analytical and problem-solving abilities.
  • Knowledge of quality control methodologies and tools.
  • Strong communication and reporting skills.
  • Ability to work effectively in a fast-paced environment.

  • Quality Assurance Manager

    21 hours ago

    Palakkad, Kerala, India beBeeInsurance Full time ₹ 10,56,369 - ₹ 14,52,543

    Senior Quality Assurance Expert WantedWe seek a meticulous Senior Quality Assurance Specialist to conduct thorough audits and drive process excellence in our quality management function. As part of a specialized team, you will be responsible for identifying trends, ensuring compliance with established processes, and providing actionable insights to...

  • Senior Quality Assurance Manager

    2 days ago

    Palakkad, Kerala, India beBeeQuality Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Job TitleWe are seeking a highly motivated and detail-oriented professional with a strong background in BPO operations to join our organization.The successful candidate will be responsible for monitoring process quality, driving continuous improvement, managing teams, and ensuring adherence to client and regulatory standards.Key Responsibilities:Supervise...

  • PHP Team Lead

    2 days ago

    Palakkad, Kerala, India beBeephpdeveloper Full time ₹ 15,00,000 - ₹ 25,00,000

    Lead PHP DeveloperWe are seeking a skilled Lead PHP Developer to join our team. The ideal candidate will have strong technical leadership skills, excellent coding abilities, and experience in managing large-scale web applications.Key Responsibilities:Leverage your expertise in PHP and object-oriented programming principles to develop scalable and efficient...

  • Code Quality Lead

    3 days ago

    Palakkad, Kerala, India beBeeBackend Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    AI Code Reviewer DeveloperWe're a team building the world's best AI Code Reviewer. Trusted by leading unicorns and backed by top investors, we're solving tough problems and pushing boundaries.About the Role:Develop and Own Entire AI Code Quality & Security PlatformOwn Initiatives Across Frontend, Backend, and InfrastructureWork Closely with Design and...

  • Master Data Team Lead

    1 day ago

    Palakkad, Kerala, India beBeeData Full time ₹ 15,90,000 - ₹ 2,01,60,000

    Job OverviewThis role is a strategic leadership position responsible for the effective management of offshore Master Data teams.Lead and develop high-performing teams to achieve exceptional service level agreement (SLA) performance.Standardize and automate processes with cross-functional collaboration to maximize efficiency.Evaluate and ensure timely...

  • Software Engineering Team Lead

    2 days ago

    Palakkad, Kerala, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Lead Software Engineering TeamPure Storage is seeking an experienced leader to manage the development and scalability of automated test infrastructure for all-flash storage solutions.This role requires a hands-on professional with a passion for improving efficiency, streamlining build-test pipelines, and driving faster development cycles.Manage a team of...

  • Operational Team Lead Position

    4 days ago

    Palakkad, Kerala, India beBeeOperations Full time ₹ 8,00,000 - ₹ 15,00,000

    Business Process Manager RoleWe are seeking an experienced Business Process Manager to lead our operations team. As a key member of our organization, you will be responsible for supervising and leading a group of team leads and associates to meet all service level agreements (SLAs) relative to any and all functions in the department.The ideal candidate will...

  • Maintenance Planning Team Lead

    2 days ago

    Palakkad, Kerala, India beBeeMaintenance Full time ₹ 1,00,00,000 - ₹ 1,85,17,901

    Job TitleA key leadership role in the maintenance planning function, overseeing a team responsible for developing detailed plans and schedules to execute routine maintenance activities.Responsibilities:CCoordinate maintenance planning and scheduling activities with operations, maintenance, and technical teams.Provide expertise on planning, estimating, and...

  • Technical Team Lead Opportunity

    2 days ago

    Palakkad, Kerala, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 15,00,000

    Senior Team Lead PositionAbout Our Organization:We strive to drive business growth and transformation by empowering clients to achieve their goals.We are a collaborative team that values deep expertise and innovative solutions to help our clients succeed.Main Responsibilities:Capacity alignment for the team, performance goal setting, and resource...

  • Achieve Quality Excellence as a Lead Automation QA Engineer

    5 days ago

    Palakkad, Kerala, India beBeeAutomation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Lead QA Automation EngineerWe are seeking a seasoned Lead Automation QA Engineer to head our QA team and drive automation-first quality practices across our global product development lifecycle.Main Responsibilities:Own the testing strategy, guide senior and junior QA engineers, and work closely with product, development, and DevOps teams to deliver...