Quality Team Lead- BPO

3 weeks ago

Palakkad, Kerala, India Tech Mahindra Full time

Job Title: Quality Team Lead

Location: Hyderabad

Job Summary

The Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards.

Key Responsibilities

  • Lead, mentor, and motivate a team of Quality analysts to achieve operational goals.
  • Identify data quality challenges and proactively mitigate the issues.
  • Implement data quality policy and validation rules.
  • Monitor day-to-day activities of Quality analysts to ensure adherence to SLAs, quality metrics, and client guidelines.
  • Track team performance using data quality KPIs and provide actionable feedback to team members.
  • Collect, analyze, and interpret complex data related to quality control processes, utilizing tools and techniques to identify trends, patterns, and areas for improvement.
  • Generate comprehensive reports and presentations to communicate findings and recommendations to stakeholders.
  • Identify and address quality issues promptly.
  • Identify and recommend improvements to quality control processes.
  • Implement corrective and preventive actions.
  • Collaborate with the Process Excellence and data creation teams to implement best quality practices in mapping operations.
  • Provide regular updates to Quality Manager on team performance and process improvements.
  • Ensure compliance with relevant quality standards, regulations, and industry best practices.

Qualifications

Education

  • Any Graduate.
  • Additional certifications in quality management (e.g., ISO 9001, Six Sigma) are desirable.

Experience

  • 5+ years of experience in quality control management.
  • Proven track record of delivering high-quality results.
  • At least 1 year of experience in Quality supervisory role or 2 years of experience in Quality Analyst role.

Skills

  • Strong leadership and interpersonal skills.
  • Excellent analytical and problem-solving abilities.
  • Knowledge of quality control methodologies and tools.
  • Strong communication and reporting skills.
  • Ability to work effectively in a fast-paced environment.

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