ServiceNow Consultant

Role: Multiple ServiceNow Opportunity

Location: PAN India/Remote

Mode: Full Time/ Contract

Exp: 8+years

Responsibilities:

Core Accountabilities

• Solid knowledge on CMDB & Service Mapping.
• Implementation experience in ServiceNow Discovery & IRE modules.
• Experience in ServiceNow ITOM modules: Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB and Asset Management.
• Implements the governance, policy, and direction of the CMDB
• Works closely with the CMDB Governance, Asset Management, Application and ITSM teams
• Works with the Discovery administrator to ensure accurate data representation in the CMDB
• Works with owners of data sources that are used to populate the CMDB
• Works with the CMDB Health Dashboard to ensure data quality and resolve issues
• Maintains and operates the ServiceNow ITOM based products (discovery, service mapping, configuration management, event management)
• Prepare weekly, monthly and quarterly reports supporting CMDB Metrics and KPIs
• Experience with ServiceNow CMDB design, architecture and implementations
• Hands on with ServiceNow integrations to AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd parties.
• Knowledge of various discovery technologies (ADDM, TADDM, DDMA/UD, etc.)
• Knowledge of various service modelling techniques (TPL, TQL, etc.)
• Support ServiceNow implementation / enhancements with technical support as required.
• Ensure Enterprise IT / Infrastructure standards are considered.
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup.
• Integration of ServiceNow to Other Applications.
• Developed and Implemented Service Catalog items, Order guides, record producer, Variable Sets, UI Policies, Data policies, UI Actions, ACL- s, Client Scripts, Business Rules, Script includes
• Should have sound knowledge of scoped application development.
• Development and Configuration of ServiceNow In scope Modules
• Experience integrating ServiceNow with various event management platforms (Netcool, HPOM, BPPM, etc).
• Desire IT Ops experience in storage, network and compute of enterprise environments
• Well versed with different ServiceNow products
• Hands on experience on Service Request Management and IT Service Management.
• Hands-on experience with Service Catalog & Asset Management products.
• Hands on experience on Catalog builder is a pre-requisite
• Hands-on experience on Integration Hub is a pre-requisite
• Hands-on knowledge in developing integrations with Platform while adhering to the servicenow best practices.
• Hands-on experience on Script Includes, Business Rules & Client scripts
• Excellent communication skills - verbal & written are truly essential
• Demonstrated experience working with business partners to interpret requirements
• Experience working in Agile mode and working with remotely located teams.
• Great interpersonal skills result driven & Go-getter attitude is highly desirable
• Strong technical understanding of the ServiceNow platform in general and Integration tools
• Experience working within Agile delivery methodology
• Working knowledge in more than one of the following disciplines: Operational risk management, enterprise risk management, business continuity and disaster recovery, vendor management , audit management, corporate compliance and policy manage

Preferred Certifications:

• ITIL V4 foundation certification
• ServiceNow Sys Admin, Discovery
• Service Mapping, event management
• Servicenow CSA and CAD certification is mandatory.
• Servicenow CIS-ITSM is desired.

Regards

Praveen Kumar

Talent Acquisition Group – Strategic Recruitment Manager

praveen.r@thamesoft.com