
unifyCX - IT Infrastructure Manager
4 weeks ago
Position Summary : We are seeking an experienced and dynamic IT Manager to lead our IT operations, with a primary focus on supporting our high-volume call center environments.
This role is responsible for ensuring the stability, performance, and security of our IT infrastructure.
The successful candidate will be a proven leader capable of managing a team, collaborating across departments, driving process improvements, and resolving complex technical challenges.
Key Responsibilities :
Call Center IT Operations Leadership :
- Oversee IT infrastructure and support for call center operations, ensuring high availability.
- Manage the deployment and optimization of call center technologies.
- Develop strategies to enhance operational efficiency through technology.
- Prior exposure to platforms such as Avaya, Aspect, Cisco UCCE, Asterisk, and/or Amazon Connect.
- Troubleshoot and resolve complex issues related to voice quality, call routing, CTI (Computer Telephony Integration), and other call center specific applications.
- Collaborate with vendors and service providers for voice-related solutions and support.
Advanced Issue Resolution :
- Serve as an escalation point for complex IT issues, particularly those affecting voice-based processes.
- Lead problem-solving initiatives to prevent recurring technical problems.
Identity & Access Management Oversight :
- Manage user identities and access across enterprise systems.
- Ensure secure identity management practices are followed.
Network Support & Coordination :
- Possess foundational knowledge of network infrastructure and Coordinate with network specialists for advanced issues and projects.
BPO Environment Expertise :
- Apply extensive experience within BPO or call center settings to align IT services with business needs.
Team & Cross-Functional Collaboration :
- Lead and develop a team of IT professionals.
- Coordinate effectively with various internal and external teams to resolve issues and deliver projects.
Incident & Process Management :
- Oversee incident response and problem resolution processes.
- Drive continuous improvement in IT processes and practices.
IT Security & Compliance Participation :
- Contribute to IT security audits and ensure adherence to compliance standards.
- Implement and maintain IT security best practices.
IT Asset Management :
- Manage the lifecycle of IT assets.
Required Skills and Qualifications :
Education :
- Bachelor's degree in a Computer Science of relevant technical field.
Experience :
- Minimum of 12 years of progressive experience in IT, with at least 3 years in a leadership or managerial role.
- Significant progressive experience in IT, with a substantial portion in a leadership/managerial capacity.
- Mandatory extensive experience managing IT operations within a call center or BPO environment.
Technical Proficiency :
- Proven ability to troubleshoot and resolve complex technical issues, especially related to voice systems.
- Understanding of identity and access management concepts.
- Familiarity with network fundamentals.
- Demonstrated ability to manage and lead an IT team in a 24x7 operational setup.
- Strong knowledge of VoIP technologies, ACD, IVR etc.
Leadership & Soft Skills :
- Demonstrated leadership, team management, and mentoring abilities.
- Strong organizational and project coordination skills.
- Exceptional problem-solving and communication skills.
(ref:hirist.tech)-
Training & Quality Director
7 days ago
Mysore, Karnataka, India UnifyCX Full time ₹ 20,00,000 - ₹ 25,00,000 per yearSummary Of The PositionThe Quality & Training Director will lead the design, delivery, and governance of all training and quality assurance initiatives across UnifyCX. This dual-function role ensures that our people have the skills to deliver best-in-class customer experiences and that performance standards are consistently measured, monitored, and...
-
Project and Client Onboarding Director
2 days ago
Mysore, Karnataka, India UnifyCX Full time ₹ 12,00,000 - ₹ 36,00,000 per yearUnifyCX,is growing, and we are looking for an experiencedProject and Client Onboarding Directorto join our motivated and ambitious team.What Will You Do?AsProject and Client Onboarding Director, you facilitate and coordinate people and processes to ensure that all projects are delivered on time and produce the desired results for multiple projects. You will...
-
Training & Quality Director
7 days ago
Mysore, Karnataka, India Unify CX Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSummary of the Position:The Quality & Training Director will lead the design, delivery, and governance of all training and quality assurance initiatives across UnifyCX. This dual-function role ensures that our people have the skills to deliver best-in-class customer experiences and that performance standards are consistently measured, monitored, and...
-
Manager, Platform and Infrastructure
3 weeks ago
Mysore, Karnataka, India Centrilogic Full timeManager, Platform and InfrastructureSummaryWe are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.The successful candidate...
-
Mysore, Karnataka, India eJAmerica Full time ₹ 15,00,000 - ₹ 25,00,000 per yearLocation: Mysore (Work from Office)Experience: 812 yearsEmployment Type: Full-timeAbout the Role:We are seeking a seasoned Senior Project Delivery Manager to lead IT Infrastructure support operations and manage end-to-end delivery of managed service and implementation projects. The ideal candidate will have a strong blend of operations and project management...
-
Mysore, Karnataka, India eJAmerica Full time ₹ 6,00,000 - ₹ 18,00,000 per yearocation:Mysore (Work from Office)Experience:8–12 yearsEmployment Type:Full-timeAbout the Role:We are seeking a seasonedSenior Project Delivery Manager to lead IT Infrastructure support operations and manage end-to-end delivery of managed service and implementation projects. The ideal candidate will have a strong blend of operations and project management...
-
Lease Manager
2 weeks ago
Mysore, Karnataka, India MRI Software Full timeMRI Software is seeking a Manager of Lease Abstraction Team to join our team in VadodaraThis individual will be responsible for overseeing the daily functions of the Lease Abstraction team.The Manager of this team will report directly to Senior Director of Support in India.Responsibilities:Local Managed Services oversight, leadership and people management of...
-
Senior Azure Devops Specialist
3 weeks ago
Mysore, Karnataka, India CEdge Inc Full timeMandatory Skills Experience 7 - 9 Yrs Azure Infrastructure as Code IaC Proficient in using IaC tools and practices to automate the provisioning and management of Azure resources DevOps Strong experience in DevOps practices including CI CD pipelines automated testing and deployment Docker Expertise in containerization using Docker including...
-
Senior DevOps Engineer
4 weeks ago
Mysore, Karnataka, India Space Inventive Full timeKey Responsibilities: Design, implement, and manage scalable, secure, and highly available infrastructure on AWS, Azure, or other...
-
Area Sales Manager
2 weeks ago
Mysore, Karnataka, India Power Job Creations Full time ₹ 15,00,000 - ₹ 25,00,000 per yearKey Job ResponsibilitiesObjective Setting :Ensure achievement of secondary sales targets in the assigned channel by breaking Quarterly Operating Plan (QOP) into monthly territory wise plan; communicating schemes / plans for the month to the team; setting objectives on Champion Scorecard and building commitment of team towards achieving targets. Recording &...