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Senior Project Delivery Manager – IT Infrastructure

2 weeks ago

Mysore, Karnataka, India eJAmerica Full time ₹ 15,00,000 - ₹ 20,00,000 per year

ocation:
Mysore (Work from Office)

Experience:
8–12 years

Employment Type:
Full-time

About the Role

:We are seeking a seasoned
Senior Project Delivery Manage
r to lead IT Infrastructure support operations and manage end-to-end delivery of managed service and implementation projects. The ideal candidate will have a strong blend of operations and project management expertise, ensuring seamless service delivery, operational excellence, and high client satisfaction. The role requires flexibility in working hours and shifts to meet business and client demands

**.

Key Responsibilitie**

s:Operations Managemen

  • t:Oversee daily IT infrastructure support operations for multiple clients, ensuring prompt and effective incident resolutio
  • n.Develop, implement, and improv
    e Standard Operating Procedures (SOP
    s) to enhance efficiency and service qualit
  • y.Monitor and report o
    n Key Performance Indicators (KPI
    s) to ensure compliance wit
    h Service Level Agreements (SLA
    s
  • ).Manage and mentor support teams; provide guidance, training, and conduct performance evaluation
  • s.Handle escalations of complex issues and ensure timely resolutions while maintaining client satisfactio
  • n.Collaborate with cross-functional teams (Network, Server, Cloud, Security, etc.) for seamless service deliver

**y.

Project Manageme**

  • nt:Plan, execute, and deliv
    er implementation and transformation proje
    cts, ensuring adherence to timelines, budgets, and sco
  • pe.Develop detail
    ed project pl
    ans with milestones, risk assessments, and resource allocati
  • on.Engage with clients, stakeholders, and senior management regarding project progress, risks, and issu
  • es.Facilita
    te project governance meeti
    ngs such as kick-offs, weekly status reviews, and post-implementation revie
  • ws.Ensure complete and accura
    te project documentat
    ion for compliance and audi
  • ts.Dri
    ve continuous improvement initiati
    ves to enhance project delivery and operational framewor

**ks.

Qualifications & Experie**

  • nce:Bachelor's de
    gree in Information Technology, Computer Science, or related field (Master's preferr
  • ed).8+ years of experi
    ence in IT Infrastructure Operations and Project Delivery roles, with at le
    ast 3–5 years in a managerial
    r
  • ole.Proven track record of managing IT production support and deliver
    ing Managed Services proj
    ects successfu
  • lly.Strong knowledge
    of ITIL proce
    sses, production support frameworks, and DC (Data Center) operati
  • ons.Hands-on experience w
    ith Project Management methodolo
    gies (Agile, Scrum, Waterfall) and tools (MS Project, JIRA, ServiceNow, et
  • c.).PMP / PRINCE2 / ITIL certificat
    ions are highly desira
  • ble.Flexibility to work in shifts and extended h
    ours as per business ne

**eds.

Key Competen**

  • cies:Techn
    ical: Strong understanding of IT Infrastructure (Networks, Servers, Microsoft products), ITIL-based tools; exposur
    e to Cloud platforms (AWS/A
    zure) is an advan
  • tage.Leader
    ship: Proven ability to lead and motivate teams, manage performance, and foster accountabi
  • lity.Problem-Sol
    ving: Strong analytical and troubleshooting abilities; adept at resolving escalations efficie
  • ntly.Communica
    tion: Excellent verbal and written communication for effective client and internal interact
  • ions.Customer F
    ocus: Demonstrated commitment to delivering exceptional client experie
  • nces.Time Manage
    ment: Ability to manage multiple priorities in a dynamic environ

**ment.

Work Mode & Sch**

  • edule:Loc
    ation: Mysore (Work from Office
  • – WFO)
    Shift: Flexible with timings and work shifts, including extended hours when req

uired.