Process Excellence Manager

2 weeks ago


Gurugram, India Career Stone Consultant Full time

Opportunity with a Manufacturing Organization

With strong Exp into Sales side Commercial excellence

Relevant Exp 6Yrs + to max 10yrs

Location - Gurgaon

Working days 5

ROLE-

  • Structuring sales process and methodologies to enhance sales team effectiveness.
  • Create new mechanisms and processes to identify and improve to help the sales team achieve the peak performance.
  • Drive enhancement & adoption of sales tools like SFDC, Customer360 dashboard, QUIP etc.
  • Maintain order among the sales team to have a healthy sales pipeline, zero overdue opportunities, high value add services etc. to meet sales & growth objectives of the organization.
  • Generating business insights which would be of relevant business value to the commercial team
  • Work towards creating cross functional excellence towards the commercial department and the sales team.
  • Improve customer experience by driving adoption of digital tools at organization and customer level. Explore & enhance current processes and tools to drive better customer experience.
  • Drive customer satisfaction surveys, analyze the inputs received & drive actions with each function to minimize customer pain areas & close the loop with customers.



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