Skills Trainer
2 days ago
Job description
Job Title: Soft Skills Trainer - Customer Service (Telecom Process)
Location: Bangalore, India
Department: Skill Development
Reports to: Training Manager
Salary max 6 Lakhs / year
Job Summary
The Soft Skills Trainer is responsible for enhancing the customer service skills of employees who manage queries related to Telecom. This role focuses on developing effective communication, empathy, and problem-solving abilities in a BPO environment, ensuring high levels of customer satisfaction and compliance with industry standards.
Key Responsibilities
Training Delivery
Conduct soft skills training sessions tailored to Telecom customer service, focusing on effective communication, active listening, empathy, and customer engagement.
Develop training modules specific to Telecom processes, including handling sensitive customer information with professionalism
Curriculum Design and Development
Design and update training materials, role-play scenarios, and case studies to align with customer service standards specific to the Telecom sector.
Collaborate with the Quality and Operations teams to incorporate feedback into training content, ensuring continuous improvement.
Coaching and Mentoring
Provide one-on-one coaching and mentoring to employees, focusing on building confidence in handling customer interactions.
Conduct refresher sessions for existing employees to maintain and enhance their soft skills
Assessment and Feedback
Assess trainees' performance through observations, role-plays, and call simulations.
Provide constructive feedback and improvement plans for employees based on assessment results and operational requirements.
Stakeholder Engagement
Collaborate with team leaders and quality assurance personnel to identify training needs based on performance metrics.
Participate in client meetings as necessary to align training goals with client expectations and industry standards.
Reporting and Documentation
Document training outcomes, attendance, and performance improvements.
Prepare regular reports on training effectiveness, employee progress, and recommendations for future training.
Qualifications
Education: Bachelor’s degree in communication, Education, Psychology, or related field.
Experience: Minimum of 3 years as a Soft Skills Trainer in a BPO, preferably in the Telecom sector.
Skills:
Strong verbal and written communication skills.
Knowledge of customer service standards in the Telecom industry.
Proficiency in training methodologies, coaching, and assessment techniques.
Ability to create engaging and interactive training modules.
Competencies
Empathy and Patience: Ability to connect with employees and understand the unique needs of Telecom customer service.
Analytical Skills: Ability to evaluate employee performance and provide targeted feedback.
Adaptability: Comfortable in a fast-paced environment, with flexibility to adjust training methods as needed.
Team Player: Collaborates effectively with the training team, quality assurance, and client representatives.
Preferred Qualifications
Certification in training, soft skills, or customer service.
Experience in Telecom related customer service.
Familiarity with BPO industry standards and challenges in customer service.
-
Skills Trainer
2 days ago
Greater Bengaluru Area, India ABC Worldwide (AKA BRIP Careers Worldwide) Full timeJob descriptionJob Title: Soft Skills Trainer - Customer Service (Telecom Process)Location: Bangalore, IndiaDepartment: Skill DevelopmentReports to: Training ManagerSalary max 6 Lakhs / yearJob Summary The Soft Skills Trainer is responsible for enhancing the customer service skills of employees who manage queries related to Telecom. This role focuses on...
-
Skills Trainer
2 days ago
Greater Bengaluru Area, India ABC Worldwide (AKA BRIP Careers Worldwide) Full timeJob description Job Title: Soft Skills Trainer - Customer Service (Telecom Process) Location: Bangalore, India Department: Skill Development Reports to: Training Manager Salary max 6 Lakhs / year Job Summary The Soft Skills Trainer is responsible for enhancing the customer service skills of employees who manage queries related to Telecom. This role focuses...
-
Skills Trainer
2 days ago
Bangalore, India ABC Worldwide (AKA BRIP Careers Worldwide) Full timeJob description Job Title: Soft Skills Trainer - Customer Service (Telecom Process) Location: Bangalore, India Department: Skill Development Reports to: Training Manager Salary max 6 Lakhs / year Job Summary The Soft Skills Trainer is responsible for enhancing the customer service skills of employees who manage queries related to Telecom. This...
-
Behavioral and Skill Trainer
2 weeks ago
bangalore, India Xiaomi India Full timeLooking for a passionate and experienced Behavioral and Skill Trainer to develop and elevate the capabilities of Xiaomi promoters across India. The trainer will focus on enhancing both soft skills and technical proficiencies to improve customer interactions, increase sales, and nurture talent within the team. The role involves identifying and addressing...
-
Mathematical Skills Trainer
2 weeks ago
Greater Chennai Area, India Quiklrn Full timeAre you passionate about helping others develop their mathematical skills?About the RoleWe are seeking a highly qualified and experienced Mathematical Skills Trainer to join our team at Quiklrn.Job OverviewThis is a full-time position that will involve delivering training sessions on Quantitative Aptitude and Reasoning to prepare students for various...
-
IT Trainer-Bangalore- Malleswaram
1 week ago
Bangalore Metropolitan Area, India Anudip Foundation Full timeResponsibilities-Impart Training on IT.Basic Knowledge in Computer. Basic knowledge operation knowledge for MS word. Basic knowledge operation knowledge for MS Excel. (Sort, filter, replace, format painter, auto fill, alignment, page layout etc.)Basic MS Excel formula(Count, CountA, Countif, countblank, Sumif, Min, Max, Average etc.) Internet...
-
English Communication Skills Teacher
2 months ago
Bangalore Metropolitan Area, India Quiklrn Full timeJob Description:Key Responsibilities:Conduct IELTS preparation classes focusing on all four modules: Listening, Reading, Writing, and Speaking.Develop lesson plans and instructional materials tailored to students' needs.Monitor and assess students' progress and provide constructive feedback.Conduct mock tests and provide detailed feedback to help students...
-
bangalore, India Xiaomi India Full timeLooking for a passionate and experienced Behavioral and Skill Trainer to develop and elevate the capabilities of Xiaomi promoters across India. The trainer will focus on enhancing both soft skills and technical proficiencies to improve customer interactions, increase sales, and nurture talent within the team. The role involves identifying and addressing...
-
bangalore, India Xiaomi India Full timeLooking for a passionate and experienced Behavioral and Skill Trainer to develop and elevate the capabilities of Xiaomi promoters across India. The trainer will focus on enhancing both soft skills and technical proficiencies to improve customer interactions, increase sales, and nurture talent within the team. The role involves identifying and addressing...
-
Trainer
2 weeks ago
bangalore, India Aspire For Her Full timeJob Opportunity: Adobe Express Trainer Duration: Till May 2025 Commitment: Everyday during school hours About the Program: Aspire For Her is sourcing trainers for Adobe Express Training, for a program which was launched by Adobe aimed at empowering school students and teachers by enhancing their creative skills using it's product. We are looking for...
-
Quantitative Aptitude
2 weeks ago
Chennai Metropolitan Area, India Quiklrn Full timeJob Description:Key Responsibilities:Deliver training sessions on Quantitative Aptitude and Reasoning to prepare students for various test-prep courses, including Campus Placement Training and Aptitude Training of other competitive exams. Design and develop lesson plans and teaching materials tailored to students' learning needs.Monitor student progress,...
-
Trainer
2 weeks ago
bangalore, India Aspire For Her Full timeJob Opportunity: Adobe Express TrainerDuration: Till May 2025Commitment: Everyday during school hoursAbout the Program: Aspire For Her is sourcing trainers for Adobe Express Training, for a program which was launched by Adobe aimed at empowering school students and teachers by enhancing their creative skills using it's product. We are looking for dynamic...
-
Trainer
2 weeks ago
Bangalore, India Aspire For Her Full timeJob Opportunity: Adobe Express Trainer Duration: Till May 2025 Commitment: Everyday during school hours About the Program: Aspire For Her is sourcing trainers for Adobe Express Training, for a program which was launched by Adobe aimed at empowering school students and teachers by enhancing their creative skills using it's product. We are...
-
Consultant trainer
1 week ago
Bangalore, India Mercuri Goldmann Full timeMercuri Goldmann India Has for over three decades been reinventing Sales and Sales Management Capability Building, in India. We are the ‘go to expert’ providing best in class Sales Training and Sales Performance Improvement services to all organisations that aspire to grow profits and grow people. Whether traditional instructor led physical...
-
Consultant Trainer
3 months ago
bangalore, India Mercuri Goldmann (India) Pvt Ltd Full timeMercuri Goldmann IndiaHas for over three decades been reinventing Sales and Sales Management Capability Building, in India. We are the ‘go to expert’ providing best in class Sales Training and Sales Performance Improvement services to all organisations that aspire to grow profits and grow people.Whether traditional instructor led physical classes,...
-
Consultant Trainer
2 weeks ago
bangalore, India Mercuri Goldmann (India) Pvt Ltd Full timeMercuri Goldmann IndiaHas for over three decades been reinventing Sales and Sales Management Capability Building, in India. We are the ‘go to expert’ providing best in class Sales Training and Sales Performance Improvement services to all organisations that aspire to grow profits and grow people.Whether traditional instructor led physical classes,...
-
Consultant Trainer
2 months ago
bangalore, India Mercuri Goldmann (India) Pvt Ltd Full timeMercuri Goldmann India Has for over three decades been reinventing Sales and Sales Management Capability Building, in India. We are the ‘go to expert’ providing best in class Sales Training and Sales Performance Improvement services to all organisations that aspire to grow profits and grow people. Whether traditional instructor led physical...
-
Consultant Trainer
2 months ago
bangalore, India Mercuri Goldmann (India) Pvt Ltd Full timeMercuri Goldmann India Has for over three decades been reinventing Sales and Sales Management Capability Building, in India. We are the ‘go to expert’ providing best in class Sales Training and Sales Performance Improvement services to all organisations that aspire to grow profits and grow people.Whether traditional instructor led physical classes,...
-
ExamRoom.AI® | Soft Skills and Voice
2 days ago
bangalore, India ExamRoom.AI® Full timePosition Title: Soft Skills and Voice & Accent TrainerDepartment: Learning & DevelopmentSupervises: N/AWork Location: Full-time on-site in Bangalore, Karnataka - IndiaPosition Summary:The Soft Skills and Voice & Accent Trainer will design, deliver, and evaluate comprehensive training programs to enhance communication, customer service, and language...
-
Trainer
5 months ago
Bangalore Metropolitan Area, India Kauvery Hospital Full time1) Plan & Execute end to end of Induction Training for all category of employees2) Rollout skill & competency assessment process for clinical & non clinical departments.3) Responsible for training need identification and skill enhancement of employees by conducting various technical and non technical training to enhance performance of employees.4) Design...
