Program Manager
1 week ago
We are looking for the position of Business Analyst cum Program Manager (Driver Compliance & Driver Support Center).
Experience: 3+ years
Location: Gurugram, Haryana
Responsibilities:
- Automate onboarding, compliance tasks, dashboards, and reports using Python, SQL, and Google App Script.
- Analyze customer ticket patterns, identify recurring issues, and implement efficient solutions.
- Plan and forecast customer ticket inflows and call volumes to optimize resource allocation.
- Track KPIs and drive continuous improvement in customer support and onboarding processes.
- Collaborate with cross-functional teams and document SOPs for streamlined operations.
- Monitor program performance and ensure seamless communication across teams.
Skills and Qualifications:
- Proficiency in Python, SQL, and Google App Script.
- Strong analytical skills with experience in data interpretation and process automation.
- Knowledge of customer support tools and ticketing systems.
- Excellent communication and project management skills.
- Familiarity with customer experience and onboarding processes (preferred)
Note: This position is critical for automating workflows, resolving customer issues efficiently, and improving
operational performance.
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