
Reliance Infrastructure
6 days ago
Role Overview :
You'll be the front line for all ClickHouse support tickets (L1/L2/L3), troubleshooting issues, resolving incidents within SLAs, and continuously improving our support playbooks.
Key Responsibilities :
- Triage and resolve L1-L3 support tickets for ClickHouse clusters
- Diagnose query performance issues, configuration errors, and hardware faults
- Perform root-cause analysis and document permanent fixes
- Escalate complex issues to administrators or architects when needed
- Maintain and update support documentation and runbooks
- Monitor SLAs and provide timely updates to stakeholders
Required Qualifications :
- 3+ years in a database or infrastructure support role
- Hands-on ClickHouse experience, including SQL tuning and query profiling
- Solid Linux troubleshooting skills (logs, systemd, kernel parameters)
- Familiarity with ticketing systems (Jira, ServiceNow)
- Strong customer-service mindset and clear written communication
Nice-to-Have :
- Scripting skills for automating diagnostics (Bash, Python)
- Experience with monitoring stacks (Prometheus, Grafana)
- Experience in escalation handling.
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