Application Support Engineer

1 week ago

CBD Belapur, India IDBI Intech Full time
We are looking for an experienced Application Support Engineer (L2) with a techno-functional background to support critical banking applications, particularly related to CMS and CMS-based OTP systems. The ideal candidate will have hands-on experience in resolving functional and technical queries, analyzing logs, and coordinating with internal and external stakeholders (including SMS vendors).
Key Responsibilities:
  • Provide Level-2 application support, handling escalated incidents and service requests.
  • Analyze and monitor the SMS front-end and back-end systems for CMS and CMS-based OTP.
  • Respond to functional and technical queries received via email, calls, and iTouch CRM from banking branches.
  • Analyze application logs, errors, and system behavior to determine root cause analysis (RCA).
  • Perform routine system health checks and monitor application performance through dashboards and alerts.
  • Execute maintenance activities such as log rotation, configuration checks, and database updates.
  • Coordinate with SMS vendors for issue resolutions and performance optimization.
  • Support and participate in Data Center (DC) / Disaster Recovery (DR) drills and activities.
  • Collaborate with development and release teams for deployments, patches, and enhancements.
  • Maintain and contribute to knowledge base, FAQs, documentation for known issues and resolutions.
  • Proactively identify patterns in recurring issues and provide recommendations for long-term solutions.
  • Assist end-users with application-related recovery, workflows, and functionality issues.
  • Willingness to work in a 24x7 support environment, including weekends/holidays if required.

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