
ServiceNow ITSM Business Analyst
4 weeks ago
About Company :
Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services.
Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients long-term success and combine global reach with local client attention to serve them in over 50 countries around the Title : ServiceNow ITSM Business : Pan : 3 to 6+ Type : Contract to Mode : Period : Immediate joiners and Responsibilities :
- ITSM Business Analyst.
NTT DATA is looking for a motivated ServiceNow Business Analyst with experience gathering business requirements, process mapping, and training end users to join our Business Process practice.
This position is a unique opportunity for someone with highenergy and a desire to develop their consulting skills and technical knowledge in an entrepreneurial, fast paced, collaborative and fun environment.
Why we think this position is great :
NTT Business Analysts are the eyes and ears of the delivery team through each stage of the project, from initial kickoff meetings to supporting go-live activities and delivering user training.
You will bring a desire to impact complex business outcomes for our customers coupled with real-world experiences to provide valuable insight and guidance to make your projects successful.
Our Business Analysts are never afraid to ask questions, take risks, share a passion for learning, and love to support their NTT Delivery Responsibilities :
- Capture business requirements, work with process flow diagrams, and document business cases.
- Partner with project leadership teams to write, review, and maintain user stories.
- Document end-to-end process flow.
- Prepare training materials and lead client fulfiller training sessions.
- Primary skillset in ITSM with secondary skillset with HRSD and experience with Integration between the Qualifications :
- 2+ years of experience in a Business Analyst, or similar role, working with customers, documenting and gathering requirements, and developing test scripts and training material for technology deployment.
- 1+ years ITSM experience.
- 1+ years HRSD experience.
- 1+ years Integration experience (with Qualifications :
- ServiceNow additional practice areas such as SPM, HSRD, CSM, ITAM, ITBM, ITOM, Service Portal (UX Deign), etc. preferred but not required.
(ref:hirist.tech)
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