Communications Specialist

2 weeks ago

Bangalore Metropolitan Area, India Vervent Full time

Summary:


  • The Communications Specialist is responsible for the day-to-day creation and management of consumer communications.
  • This includes direct mail campaigns, communication infrastructure management and inventory of written communications to clients and consumers.
  • The Communications Specialist will be a subject matter expert on project teams for evaluating business process changes and improvements and will be responsible for print vendor management and ensure appropriate buy-in/approvals with business line leaders, compliance, information technology and others.


Responsibilities:


  • Create a variety of content utilizing different voice and medium to include verbal, written, internal, external-client, and external-consumer.
  • Maintain current subject matter expertise in areas of responsibility as well as compliance requirements for letters, email and text.
  • Develop standard policies and procedures for communication development, execution and ongoing management.
  • Design automation of outbound communications and communication inventory management and work with the project office to execute.
  • Proofread, edit and complete press-checks to ensure all projects are error free and consistent with brand standards
  • Facilitate content implementation including reviews, process management and execution
  • Update content calendar and ensure coordination with business owners across impacted departments
  • Help establish, maintain and communicate brand standards via the creation of content repositories and other tools
  • Support production work as needed


Requirements/Qualifications:


  • Bachelor's degree in communications, English, journalism, communications or related field
  • 2+ years of experience in content development.
  • Previous experience working with NMLS preferred.
  • Demonstrate high degree of intellectual curiosity, exercise sound business judgment, work collaboratively and engage in critical thinking and analysis.
  • Ability to communicate effectively with various audiences including customers, team members, and clients, through written and verbal means.
  • Proven ability to create compelling copy across multiple channels
  • Demonstrated ability to work in a fast-paced dynamic environment with proven ability to adapt and modify to meet deliverables quickly and effectively
  • Ability to work independently and easily follow instructions
  • Attention to detail, solid organizational skills, ability to work across teams, ability to focus on broader goals and customer level details simultaneously, and ability to multitask effectively.
  • Ability to handle confidential information with discretion.
  • Strong working knowledge of computer software including Microsoft Office
  • Candidates should be fine to work in US shift timings which is currently set between 6:30 PM- 05:30 AM and may change based on projects.


Soft Skills:


  • Excellent verbal and written communication skills.
  • Ability to operate well under pressure.
  • Flexibility to adapt to changing environments.
  • Sound decision making ability.


Company Overview


As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors.


Lines of Business:


  • Primary Servicing – Loan, Credit Card & Lease
  • Capital Markets Services – Backup Servicing, Verifications,
  • Collateral Management, Structured Settlements, etc.


Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards.


Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India

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