Customer Support Manager
2 weeks ago
Role Description
This is a full-time remote role for a Customer Support Manager. The role involves overseeing a team of customer support representatives, handling customer inquiries, resolving escalations, optimizing support processes, and ensuring customer satisfaction.
Qualifications
- Excellent communication and interpersonal skills
- Proven experience in customer service or support management
- Strong problem-solving abilities and customer-oriented mindset
- Ability to lead and motivate a team
- Proficiency in customer support software and tools
- Time management and organizational skills
- Bachelor's degree in Business Administration or relevant field
- Experience in remote team management is a plus
Shift: 8 PM IST to 5 AM IST
Permanent Remote
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