Customer Success Specialist

1 week ago

Gurgaon, Haryana, India Meritto Full time

In Customer Success, you'll be the friendly face and voice of Meritto, guiding our clients every step of the way. Your day will be spent building relationships, troubleshooting issues, and celebrating wins with clients as they see the impact of our solutions firsthand.

Proactively engage with customers right from the time of inception throughout the entire life-cycle of the customer which includes strategic and tactical guidance, client on-boarding, usage tracking, consultancy, training, meetings, workshop, upsell and renewal.

You must have high levels of self-motivation, excellent relationship management and the ability to communicate with both technical and business stakeholders.

We promise to offer a lot of challenges, opportunities to learn & grow in a fast-paced environment.

Key Roles & Responsibilities:

- Scale overall revenue and profit of the organisation

- Revenue Growth:

- Core Business: Meritto (CRM) and Collexo (Payment automation cloud)

- Non-Core Business: Email, SMS, WhatsApp, ChatBot, Voice Broadcast, Payments & Telephony

- Key Responsibility: Communication Business

- Upsell, Cross-sell and Cost Corrections: To identify potential business opportunities

- Subject matter expert on Meritto (CRM) and Collexo (Payment automation cloud)

- Achieve key business goals and metrics defined

- Cross-team collaborations - Training and consultancy to internal stakeholder (CS & Sales team) & clients

- Product bundling, packaging, pricing schemes and driving internal competition to scale overall business

- Report & Analytics: Manage reports and generate actionable insights for all stakeholders

- Product ideas and suggestions to R&D team to exponentially scale overall business

- Operational tasks: All operational tasks to support revenue and profit growth of the organisation

- Any additional task defined by department and business leadership

What we're looking for:

- Candidate should have logical think-ability, business acumen, learnability, solution-oriented problem solving approach and good communication skills.

- Self-starter and highly motivated individual with an ability to work in a fast-paced environment

- Proactive and self-directed

- Passionate to learn and explore digital platforms and new-age Education Level: Business Management - B.Com, BBA or MBA(Desired)

- Overall work experience: 2 to 5 years

- Relevant Experience: Experience on WhatsApp Business API

- Supportive Skills: Business growth, MS Excel, MS Word, MS PowerPoint

- CRM Knowledge & Certifications: CRM, Marketing Automation softwares, Whatsapp Business API, Payments and Telephony systems.

Who we are:

At Meritto we believe in building more than just solutions. We're redefining the way education connects with technology. As one of India'Largest Vertical SaaS + Embedded Payments platform, we're on a mission to build the "Digital Backbone of Education Institutions" by simplifying how educational organization runs - from enrollment to lifecycle, advancement to finance, and beyond. Having mastered the art of student acquisition, we're now expanding our horizons to cover the entire spectrum of running an educational organization-from managing the student lifecycle to driving student success and outcomes.

What's our work culture like? We work from the office in a dynamic, inclusive, and merit-driven space fueled by the energy of collaboration and creativity coming together.

(ref:iimjobs.com)

  • Customer Success Specialist

    2 weeks ago

    Gurgaon, Haryana, India VIBRANT STAFFING SOLUTIONS PVT LTD Full time

    Profile-Customer Success SpecialistExperience- 06months & 2 yearLocation: Udyog Vihar, Phase 1, GurugramShifts: RotationalWorking Days: 6 daysIncentives: Based on performanceBudget: 3-4 LPAExperience: 6 months to 2 years in salesKey Requirement: Excellent communication skillsRoles and Responsibilities Source new sales opportunities through inbound lead...

  • Customer Success Specialist

    6 days ago

    Gurgaon, Haryana, India ARKANCE IN Private Limited Full time

    Job OverviewAs a Customer Success Advisor at ARKANCE IN Private Limited, you will be the primary point of contact for our clients. Your role is to ensure they receive the highest level of support and guidance throughout their journey with us.Key ResponsibilitiesAssist new customers with onboarding and provide training sessions as needed.Build and maintain...

  • Customer Success Content Senior Specialist

    1 week ago

    Gurgaon, Haryana, India myGwork Full time

    This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 11 Job Title: Customer Success Content Senior Specialist Job Overview: The Customer Success Content Senior Specialist will...

  • Customer Success Content Senior Specialist

    3 weeks ago

    Gurgaon, Haryana, India myGwork Full time

    This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 11 Job Title: Customer Success Content Senior Specialist Job...

  • Customer Success Content Senior Specialist

    6 days ago

    Gurgaon, Haryana, India myGwork Full time

    This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 11 Job Title: Customer Success Content Senior Specialist Job...

  • Customer Success Content Senior Specialist

    7 days ago

    Gurgaon, Haryana, India myGwork Full time

    This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 11 Job Title: Customer Success Content Senior SpecialistJob Overview:The Customer Success Content Senior Specialist will be...

  • Customer Success Specialist

    7 days ago

    Gurgaon, Haryana, India White Force Group Full time

    Job DescriptionAs a Sales Specialist at White Force Group, you will be responsible for working closely with students to understand their educational needs and goals.Your Key ResponsibilitiesDevelop and implement effective sales strategies to meet sales targetsBuild relationships with clients and stakeholdersMaintain accurate records and reportsWhat We OfferA...

  • Customer Success Specialist

    24 hours ago

    Gurgaon, Haryana, India PubMatic Full time

    We are looking for a highly motivated and experienced Ad Operations Coordinator to join our team at PubMatic. The successful candidate will have a strong understanding of ad-tech, with 2+ years of experience in related fields such as Header Bidding, ORTB protocol, RTB/PMP and ad Networks.The ideal candidate will possess a unique blend of technical and...

  • Customer Success Content Senior Specialist

    6 days ago

    Gurgaon, Haryana, India myGwork Full time

    This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role:Grade Level (for internal use):11 Job Title: Customer Success Content Senior Specialist  Job...

  • Technical Customer Success Director

    6 days ago

    Gurgaon, Haryana, India Demographic HR Services Full time

    We are Demographic HR Services, a global leader in technical sales and support services.We're looking for a highly skilled Technical Customer Success Director to join our team in Gurgaon.Bachelor's degree in Computer Science or related fieldMinimum 3 years of experience in technical sales and supportThis role involves:Leading a team of technical sales and...

  • Customer Success Expert

    6 days ago

    Gurgaon, Haryana, India noon Full time

    About noon Foodnoon Food is a dynamic team working on introducing its service to the world. We believe that the key ingredient to a successful partnership is service that works both ways, championing local business from region to region. Our aim is to grow the food and beverage delivery sector and be the leading food delivery player in the region.We are...

  • Customer Success Strategist

    3 weeks ago

    Gurgaon, Haryana, India Shipsy Full time

    Customer Success Strategist We are seeking a seasoned professional to drive customer retention, revenue expansion, and product adoption as a Customer Success Strategist. The ideal candidate will have experience in account management, customer success strategy, and revenue growth initiatives within a SaaS company. Key Responsibilities Develop and execute...

  • Team Lead, Customer Success

    1 week ago

    Gurgaon, Haryana, India PUBMATIC Full time

    PubMatic Nasdaq PUBM is an independent technology company maximizing customer value by delivering digital advertising s supply chain of the future PubMatic s sell-side platform empowers the world s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return...

  • Customer Success Manager

    7 days ago

    Gurgaon, Haryana, India RegisterKaro Full time

    Job Title : Customer Success Manager Employment Type : Full-time Job Summary We are looking for a proactive and results-driven Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes through the effective use of our products and services. You will focus on building strong,...

  • Customer Success Advocate

    2 days ago

    Gurgaon, Haryana, India Talent Sutra Full time

    Customer Success AdvocateTalent Sutra is seeking a Customer Success Advocate to build long-term relationships with our clients. This role involves understanding client needs, expectations, and business objectives, ensuring alignment with company offerings.Key Responsibilities:The ideal candidate will have experience in client relationship management, account...

  • Manager- Customer Success

    2 weeks ago

    Gurgaon, Haryana, India Builder Full time

    About Builder aiWe re on a mission to make app building so easy everyone can do it - regardless of their background tech knowledge or budget We ve already helped thousands of entrepreneurs small businesses and even global brands like the BBC Makro and Pepsi achieve their software goals and we ve only just started was voted as one of 2023 s Most...

  • Customer Success Manager

    1 week ago

    Gurgaon, Haryana, India AiSensy Full time

    About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...

  • Manager- Customer Success

    2 weeks ago

    Gurgaon, Haryana, India Builder Full time

    About We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we've only just started. was voted as one of 2023's 'Most Innovative...

  • Customer Success Manager

    3 weeks ago

    Gurgaon, Haryana, India Holiday Tribe Full time

    About Us:  Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and...

  • Customer Success Advisor

    2 weeks ago

    Gurgaon, Haryana, India ARKANCE IN Private Limited Full time

    Job Overview: As a Customer Success Advisor, you will be the primary point of contact for our clients, ensuring they receive the highest level of support and guidance throughout their journey with our company. You will act as an advocate for the customer, proactively addressing their needs, identifying opportunities for growth, and helping them achieve...