Operations Manager
3 weeks ago
Job Description: Manager - Operations
Key Responsibilities
1. Strategic Planning & Execution
- Develop and implement operational and logistics strategies to improve efficiency and reduce costs.
- Align warehousing and logistics processes with business goals to optimize fulfillment and inventory management.
- Ensure compliance with industry regulations and internal SOPs for warehouse and logistics operations.
2. Warehouse & Operations Management
- Oversee warehouse operations and inventory accuracy, ensuring alignment with fulfillment SLAs.
- Ensure smooth mid-mile and STO logistics across warehouses.
- Optimize warehouse expense tracking, resource utilization, and operational performance improvements.
- Supervise asset management, maintenance schedules, and timely procurement processes.
- Ensure that damaged and scrap inventory is accurately tracked and processed for liquidation.
3. Logistics & Shipment Management
- Improve forward and reverse logistics TATs, ensuring deliveries meet promised SLAs.
- Optimize courier partner performance through evaluation, onboarding, and rate negotiations.
- Monitor COD remittance, invoice reconciliation, and timely payment processing.
- Oversee Clickpost-Vinculum system sync accuracy, ensuring data integrity in shipment tracking.
- Identify cost-saving opportunities in logistics and recommend strategic improvements.
4. Performance Monitoring & Process Optimization
- Define and monitor KPIs for warehousing and logistics, ensuring data-driven decision-making.
- Identify and implement process improvements to enhance efficiency and cost-effectiveness.
- Track and escalate operational inefficiencies and vendor non-compliance issues for resolution.
5. Inter-Departmental Coordination
- Act as the liaison between warehouse, logistics, finance, and customer service teams to drive collaboration.
- Work with finance to ensure timely approvals and payments for logistics and warehouse expenses.
- Collaborate with technology teams to enhance system integrations for inventory and order tracking.
6. Reporting & Performance Analysis
- Prepare monthly and quarterly performance reports on logistics, warehouse efficiency, and cost savings.
- Conduct trend analysis on warehouse utilization, logistics efficiency, and courier partner performance.
- Ensure timely submission of MIS reports, budget allocations, and forecasting data.
Key Qualifications & Skills
- Experience: Minimum 2-7 years in warehousing, logistics, operations management, or a related field.
- Education: Bachelor's degree in Business, Supply Chain, Operations Management, or a related discipline (MBA preferred).
- Skills Required:Strong analytical and problem-solving skills for KPI-driven decision-making.
- Expertise in logistics and warehouse operations, including cost optimization.
- Ability to lead cross-functional teams and drive operational efficiency.
- Experience with logistics tracking tools (Clickpost, Vinculum, etc.) and ERP systems.
- Strong negotiation and vendor management skills for courier and warehouse service providers.
- Excellent reporting and performance monitoring abilities with advanced Excel proficiency.
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