Manager- Physical Record Management Services

2 weeks ago

Nagpur, Maharashtra, India KC Overseas Education Full time

KC Overseas Education is an EdTech company dedicated to empowering students around the world to access top-tier education opportunities. We connect international students, smaller study abroad channel partners, and overseas academic institutions, simplifying the entire study abroad journey from search and application to acceptance and visa processing.

With our extensive network of over 850 universities and institutions across 33 countries, we have proudly assisted more than 575,000 students in pursuing higher education in sought-after destinations such as the USA, Canada, the UK, Ireland, Europe, Australia, New Zealand, Singapore, etc.

Central to our operations is Coursefinder.ai, an innovative B2B platform that stands out in the industry. It enables our channel partners to guide students in choosing from over 100,000 courses and universities and efficiently manages the entire application process—including offer letters, visa updates, and financial transactions. This powerful tool has been instrumental in driving our remarkable 300% growth in recent years.

Founded 26 years ago, we have built a dedicated team of approximately 850 professionals working across the globe. Our operations span over 65 offices in 11 countries throughout South Asia, Southeast Asia, and Africa.

At KC Overseas Education, we are committed to leveraging technology and expertise to enhance the international education experience, continuously evolving to meet the dynamic needs of our global partners and students.

Job Overview: KC Overseas is looking for an experienced and dynamic Manager to establish and manage its Physical Record Management Services vertical at its state-of-the-art facility in MIHAN, Nagpur. This role is ideal for a visionary leader who has successfully built similar service lines from scratch and possesses deep knowledge of industry standards, compliance requirements, and accreditation processes.

Key Responsibilities

Establishment and Compliance

  • Develop the Physical Record Management Services vertical from the ground up, including designing operational workflows and defining service offerings.

  • Ensure that all operations and processes comply with relevant industry regulations, data security norms, and best practices.

  • Obtain necessary accreditations and certifications as well as regulatory approvals, to establish the vertical as a trusted service provider.

Client Acquisition and Business Development

  • Identify, target, and secure clients for the physical record management services, highlighting the facility's capabilities and advantages.

  • Build and maintain strong relationships with clients, ensuring their needs are met with the highest level of professionalism and efficiency.

  • Develop and execute strategic plans to scale the service line and enhance its market presence.

Operational Management

  • Oversee the day-to-day operations of the facility, ensuring efficiency, security, and adherence to client SLAs.

  • Source, evaluate, and implement software solutions to support and streamline record management operations, including inventory management, retrieval processes, and reporting systems.

  • Recruit, train, and lead a dedicated team to ensure smooth operations and excellent client service.

Strategic Planning and Innovation

  • Develop a roadmap for growth, identifying opportunities to expand service offerings and incorporate advanced technologies.

  • Stay updated on industry trends, regulatory changes, and innovations to continuously improve service delivery and operational standards.

What We Offer

  • Opportunity to lead and shape a pioneering service line in the country's fastest-growing Edtech organization.

  • A collaborative and innovative work environment.

  • Competitive salary and benefits package.

    • Bachelor's degree in business management, information management, or a related field. A master's degree is a plus.

    • Minimum of 8–10 years of experience in physical record management, with a proven track record of building and scaling service lines from scratch.

    • Leadership and management skills to oversee teams providing physical record management services.

    • In-depth knowledge of record retention policies, compliance standards, and industry best practices (such as ISO 15489).

    • Expertise in organizing and categorizing physical records for easy access and retrieval.

    • Strong communication skills to interact with internal teams and possibly external clients.

    • Ability to implement and oversee secure processes for the transport, storage, and destruction of physical records.

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