Recovery Executive

2 days ago

New Delhi, India PaySprint Private Limited Full time

Job Title: Chargeback & Dispute Recovery ExecutiveDepartment: OperationsLocation: DelhiExperience: 2 YearEducation: Graduate / Post Graduate (Any stream)Key Responsibilities:- Handle chargeback and dispute recovery cases related to digital payments, banking transactions, and merchant settlements. - Manage and respond to cyber complaints and BO (Bank Ombudsman) complaints within defined timelines. - Investigate disputed transactions by coordinating with banks, payment gateways, and internal departments. - Prepare and maintain detailed MIS reports using MS Excel for daily, weekly, and monthly performance tracking. - Ensure compliance with company policies, regulatory requirements, and audit standards. - Analyze root causes of disputes and suggest process improvements to reduce future chargebacks. - Communicate with customers and merchants to resolve transaction-related issues effectively. - Maintain proper documentation and record keeping for all dispute and recovery cases.Skills & Competencies:- Strong knowledge of chargeback, dispute, and recovery processes in the digital payment or banking domain. - Familiar with cybercrime complaint handling and escalation procedures. - Excellent proficiency in MS Excel (pivot tables, VLOOKUP, data analysis, reporting). - Strong communication and coordination skills. - Good analytical and problem-solving abilities. - Sound understanding of banking operations and digital payment systems. - Computer literate with attention to detail and accuracy.Preferred Background:- Experience working in Fintech, Banking, Payment Gateway, or Financial Services sectors. - Exposure to regulatory or compliance teams handling customer disputes or fraud cases.

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