Varahe Analytics

3 days ago

Chennai, Tamil Nadu, India Varahe Analytics Private Limited Full time

About the job

Job Title : IT Support Consultant

Location : Chennai Office (for projects across India)

Kindly Note : This is for a short-term contractual role of up to 6 months to 1 year only.

About Varahe Analytics :

Varahe Analytics is one of Indias premier integrated political consulting firms specializing in building data-driven 360-degree election campaigns.

We help our clients with strategic advice and implementation, combining data-backed insights and in-depth ground intelligence into a holistic electoral campaign.

We are passionate about our democracy and the politics that shape our world. We draw on some of the sharpest minds from distinguished institutions and diverse professional backgrounds to help us achieve our goal of building electoral strategies that spark conversations, effect change, and help shape electoral and legislative ecosystems in our country.

Key Responsibilities :

Hardware and Software Troubleshooting :

- Respond to and resolve technical issues users report through various channels (phone, email, chat).

- Diagnose and troubleshoot hardware and software problems.

- Install, configure, and update OS software and applications.

- Provide remote assistance to users for technical issues and utilize remote desktop tools to troubleshoot and resolve problems.

- Manage and troubleshoot network devices, ensuring smooth connectivity.

- Administer firewall settings to enhance network security.

Documentation and Reporting :

- Maintain detailed records of hardware and software interventions using Google Docs and Sheets.

- Generate reports on recurring issues, resolutions, and preventive measures.

End-User Support :

- Offer timely and effective support to end-users, addressing their IT-related concerns with login issues, password resets, and account management.

- Educate users on primary computer usage and best practices on IT policies and procedures.

Vendor Coordination :

- Liaise with vendors for hardware and software procurement and support.

- Manage relationships with external service providers for network and software-related services.

API Utilization :

- Leverage knowledge of using platform APIs to integrate and streamline IT processes.

- Develop and implement solutions that enhance effciency through API interactions.

Required Skills and Qualifications :

- Bachelors degree in Information Technology, Computer Science, or related field with 2+ years experience.

- Proven experience in IT asset management, software and hardware support, and vendor coordination.

- Excellent organizational and project management skills.

- Ability to work collaboratively with cross-functional teams and vendors.

Note : Tamil language is a must-have requirement for this role

(ref:hirist.tech)

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