Varahe Analytics

Role : IT Support ConsultantLocation : Chennai Office (for projects across India).Kindly Note : This is for a short-term contractual role of up to 6 months to 1 year only.Key Responsibilities : Hardware and Software Troubleshooting : - Respond to and resolve technical issues users report through various channels (phone, email, chat).- Diagnose and troubleshoot hardware and software problems.- Install, configure, and update OS software and applications.- Provide remote assistance to users for technical issues and utilize remote desktop tools to troubleshoot and resolve problems.- Manage and troubleshoot network devices, ensuring smooth connectivity.- Administer firewall settings to enhance network security.Documentation and Reporting : - Maintain detailed records of hardware and software interventions using Google Docs and Sheets.- Generate reports on recurring issues, resolutions, and preventive measures.End-User Support : - Offer timely and effective support to end-users, addressing their IT-related concerns with login issues, password resets, and account management.- Educate users on primary computer usage and best practices on IT policies and procedures.Vendor Coordination : - Liaise with vendors for hardware and software procurement and support.- Manage relationships with external service providers for network and software-related services.API Utilization : - Leverage knowledge of using platform APIs to integrate and streamline IT processes.- Develop and implement solutions that enhance efficiency through API interactions.Required Skills and Qualifications : - Bachelors degree in Information Technology, Computer Science, or related field with 2+ years experience.- Proven experience in IT asset management, software and hardware support, and vendor coordination.- Excellent organizational and project management skills.- Ability to work collaboratively with cross-functional teams and vendors.Note : Tamil language is a must-have requirement for this role (ref:hirist.tech)