After Hours Travel Consultant

3 weeks ago

Prayagraj, India Flight Centre Travel Group Full time

Corporate Traveller  is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. 

About the Opportunity

As a Corporate After-Hours Travel Consultant you will be responsible for delivering exceptional customer service while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment.

Working on a 24-hour rotating roster, you must adhere to all After Hours Assist processes and policies.

You will be required to work independently, navigate multiple GDS systems simultaneously, and issue tickets swiftly in emergency situations to meet client needs.

You are expected to maintain high standards of service, while effectively handling complex travel requests.

While the core team is based in Brisbane, this role can be based in all Australian cities with FCTG head offices.

What you will be doing:

  • Assist clients with travel enquiries outside of business hours
  • Quote and issue new airfare tickets, calculate and reissue air tickets for changes
  • Amend or update bookings on all required land products, both in-GDS and non-GDS channels
  • Adhere to prescribed customer travel policy, FCTG policies and Corporate After Hours processes at all times

What you will need:

  • Experience as a travel consultant with a proven track record of meeting and exceeding KPI targets is essential - corporate travel management experience well regarded
  • Sabre GDS system experience (Amadeus an added advantage)
  • Ability to quickly interpret fare rules, change fees, additional collections - self-ticketing for new bookings and reissues will be required
  • Exceptional customer service and problem-solving skills to proactively identify and address problems, de-escalating situations and analysing issues to find effective solutions
  • High degree of accuracy and attention to detail
  • Excellent written and verbal communication skills
  • Ability to work under pressure, manage time effectively and meet deadlines
  • Ability to meet challenges with resourcefulness and work autonomously
  • Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster (minimum of 8-hour shifts) to meet operational requirements
  • Experience in Lumina, Genesys and Salesforce Agent Workspace an advantage

What you'll Enjoy:

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