FCM After Hours Travel Consultant

• Looking for more flexible working arrangements?
• More of a problem solver than a salesperson?
• Struggling to find the time to work and study?
• Needing to find a better balance between your career and family?

About the Opportunity
 
If you are an experienced travel consultant finding yourself in one of the above positions...then Flight Centre's Corporate After Hours Customer Care team could be for you
 
We are currently seeking experienced travel industry experts looking for either a full or part-time after hours role.
 
Forming part of the corporate division of Flight Centre Travel Group (FCTG), FCM is the business travel partner of choice for large national, multinational, and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.
 
The FCM After Hours Travel Consultant’s role is to answer and resolve inbound customer enquiry, via phone and email, from existing FCM customers and their travel partners, requiring new bookings/booking amendments/emergency travel assistance outside of business hours.
 
 
What you will be doing:

• Assist clients with travel enquiries outside of business hours
• Quote and issue new airfare tickets, calculate and reissue air tickets for changes
• Amend or update bookings on all required land products, both in-GDS and non-GDS channels
• Adhere to prescribed customer travel policy, FCTG policies and Corporate After Hours processes at all times

 
Hours: 

• This role operates over a 24/7 rotating roster
• Main hours of operation are 4:00pm - 10:00am, Monday - Friday + full 24-hour periods
• Saturday/Sunday: standard commencement shifts are 4:00pm - midnight, weekdays + alternate weekends
• Hybrid/work from home options available

Remuneration:
 
Salary:  OTE $70,000 - $85,000 plus super p.a. (pro rated for part time)
Base:  $70,000 + plus up to $15,000 in additional rates for shift work
Additional allowances:  Optional overtime on offer monthly, so you can earn more
 

What you will need:

• Minimum 2 year's experience in corporate travel management - only experienced travel consultants will be considered
• Sabre GDS system experience is ESSENTIAL (Amadeus an added advantage)
• Ability to interpret fare rules, change fees, additional collections
• Exceptional customer service and problem-solving skills
• High degree of accuracy and attention to detail
• Excellent written and verbal communication skills
• Ability to work under pressure, manage time effectively and meet deadlines
• Ability to meet challenges with resourcefulness and work autonomously
• Flexibility to work a rotating roster based on a 24/7 business
• Experience in Lumina, Genesys and Salesforce Agent Workspace is highly desirable

What you will enjoy:

• Culture:  You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply. This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status
• Development:  Access to 'LinkedIn Learning' for ongoing skills development - over 24,500 courses in over 20 languages
• Exclusive Staff Discounts:  accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• We Love to Travel:  generous discounts, including family and friends, on flights, hotels, tours, cruises, travel insurance, attractions and more
• Flexibility:  Full/part time positions with hybrid/work from home options available
• Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within  
• Corporate Health Discounts:  access exclusive discounts on health insurance plans for you and your family with our partner, BUPA  
• Social: regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Los Angeles 2025, Bangkok 2026)  
• Sustainability:  the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.

#LI-CM1#FCMAU#LI-HYBRID

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.