Help Desk Technician

2 weeks ago

Ahmedabad, India QUANTUM GATE LIMITED Full time

***Are you a Seasoned Helpdesk Technician looking for your next challenge in a progressive role to develop in your career? ***

If so, then this is the perfect role for you

About The Company

You will be part of a highly approachable team of fun-loving IT experts. As part of our exciting expansion plans, we are looking for Helpdesk Technician/Engineers to join our growing team.

This is a fantastic opportunity to become an integral part of an innovative, down-to-earth and rapidly growing in-house IT company, part of a larger multi million-pound enterprise group.

Responsibilities:

  • Support the wider business with reporting, including testing and maintenance of their software and implementing IT systems and applications.
  • Administer and support various systems such as Windows Server and various Linux O/S.
  • Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
  • Maintaining systems and processes within IT
  • Assist the Helpdesk function of the wider group

Essential Skills

  • Previous Helpdesk experience
  • Excellent interpersonal, communication skills and phone etiquette
  • Enthusiasm for helping others
  • Excellent English speaking skills
  • Windows Server (all versions)
  • Microsoft Exchange
  • Linux OS
  • Remote Support
  • Experience with SQL
  • Very good understanding of Networks (DHCP, DNS, etc)
  • Fortinet experience desirable but not necessary

Please only apply if you have the right skills and certifications, this is a Senior Role reporting to IT Manager.

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