Senior Analyst, Decision Science

3 weeks ago

Surat, Gujarat, India ANSR Full time

About ANSR:

ANSR is a market leader in enabling organizations build, manage and scale global teams through Global Capability Centers (GCCs). We provide full life-cycle services including GCC design, set up and enabling operations. For over 18 years, companies cutting across size, industry and markets have relied on ANSR's expertise to successfully build global business and technology teams. Since its inception, ANSR has established over 90 GCCs.

Our experience spans across industries including retail/CPG, banking, insurance, travel & transportation, and healthcare. We operate in supply-rich locations like India, Central and Eastern Europe, South America, Canada, and Southeast Asia.

Position Title: Sr. Analyst, Decision Science

Description:

The Digital Analyst will be responsible for end-to-end data analysis of digital, stores and omni experiences, creation of dashboards, and partnering with technology partners to be a strategic thought partner. Their responsibilities will range from partnership with developers, collaboration with customer feedback teams, as well as building measurement plans and providing deep dive analyses. They will perform data analysis within Adobe Analytics, Power BI, and Snowflake and will share findings and actionable insights to stake holders through the creation of dashboards and presentations, all developed with the end user in mind. They will also be a key strategic partner to help teams determine feature priority based on expected outcomes and measure the total impact of new features and experiences on customer performance. Curiosity, storytelling, analytical thinking and communication is key for this role.

What Will You Be Doing?

  • Ability to not only pull data but curate analysis and present out findings
  • Provide an objective source of truth to assess performance of customers shopping in stores
  • Relay back to manager plan for feature measurement, dashboard creation and execute analysis
  • Partner with stakeholders to set expected outcomes and goals for new omni features
  • Parter with technology partners and product owners on how to interpret dashboards
  • Summarize feature outcomes and effectively present recommended go-forward strategies
  • Build and maintain Power BI store and customer reporting
  • Own partnership in workshops to help brainstorm new ideas for features or site enhancements
  • Independently identify optimization opportunities on the site which increase conversion and enhance user experience

What Do You Need to Bring?

  • Bachelor's degree required, master's preferred
  • 6-9 years of digital/eCommerce, analytics, or other related experience
  • Expertise in Web Analytic tools (Adobe Analytics – preferred; Google Analytics)
  • Expertise in Power BI and SQL
  • Experience with omni experiences and customer analysis within the retail space
  • Excellent written and verbal communication skills and ability to present to executives, non-technical and technical audiences
  • Basic understanding of tag management is a plus
  • Demonstrated curiosity to take on complex projects and continue to learn new ways of thinking and technology
  • Proficient in MS Office core suite (Excel, PowerPoint, Word, Outlook)

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