Operations Manager
7 days ago
Position: Operations Manager – International Process Location: Mumbai Shift: 24x7 Rotational (including night shifts) Work Schedule: 5 days/week with 2 rotational week-offsRole Summary We are seeking an experienced Operations Manager to lead and optimize international process operations. The ideal candidate will demonstrate strong leadership, a customer-centric approach, and proven expertise in managing large teams within a high-performance BPO/Contact Center environment.Key Responsibilities Leadership & Team Management: Direct and mentor Team Leaders and agents to achieve operational objectives and maintain service excellence. Performance Oversight: Monitor and optimize KPIs including AHT, shrinkage, attrition, CSAT, SLAs, and overall productivity. Customer Experience: Drive superior customer satisfaction through effective service delivery and timely issue resolution. Operational Efficiency: Implement strategies to reduce attrition and shrinkage while enhancing employee engagement and retention. Compliance & Governance: Ensure adherence to organizational policies, regulatory standards, and quality benchmarks. Cross-Functional Collaboration: Partner with Workforce Management, Quality, and Training teams to streamline processes and improve outcomes. Domain Expertise: Utilize experience in Banking, Cards, and Dispute Management to handle complex customer scenarios effectively.Qualifications & Skills Minimum 8 to14+ years in BPO/Contact Center operations, with at least 5-7 years in a managerial capacity. Strong understanding of Banking, Cards, and Dispute Management processes. Exceptional verbal and written communication skills. Proven ability to manage large teams and deliver results in a 24x7 operational environment. Strong analytical and problem-solving abilities with a focus on operational excellence.
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Home Manager
2 weeks ago
New Delhi, India Home Manager for Residential Full timeJob Description: Home Manager Position Title: Home Manager Location: Residential Premises Employment Type: Full-Time (flexible hours, including weekends when required)1. Position Overview The Home Manager is responsible for overseeing the entire household operations, ensuring smooth functioning, coordination, and maintenance of the residence. The role...
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Home Manager
2 weeks ago
New Delhi, India Home Manager for Residential Full timeJob Description: Home Manager Position Title: Home Manager Location: Residential Premises Employment Type: Full-Time (flexible hours, including weekends when required)1. Position Overview The Home Manager is responsible for overseeing the entire household operations, ensuring smooth functioning, coordination, and maintenance of the residence. The role...
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Program Manager
7 days ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Program Manager – IT Service Delivery (Manager / Senior Manager) Location:Mumbai Experience:8–10 Years Budget:Up to 28 LPA Notice Period:Immediate to 20 Days Job Summary The Program Manager will act as theAccount Owner and Service Ownerfor the outsourced technology partner. The role ensures seamless IT service delivery, operational excellence,...
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Program Manager
6 days ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Program Manager – IT Service Delivery (Manager / Senior Manager) Location:Mumbai Experience:8–10 Years Budget:Up to 28 LPA Notice Period:Immediate to 20 Days Job Summary The Program Manager will act as theAccount Owner and Service Ownerfor the outsourced technology partner. The role ensures seamless IT service delivery, operational excellence,...
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Program Manager
3 days ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Program Manager – IT Service Delivery (Manager / Senior Manager)Location: MumbaiExperience: 8–10 YearsBudget: Up to 28 LPANotice Period: Immediate to 20 DaysJob SummaryThe Program Manager will act as the Account Owner and Service Owner for the outsourced technology partner. The role ensures seamless IT service delivery, operational excellence,...
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Program Manager
2 days ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Program Manager – IT Service Delivery (Manager / Senior Manager)Location: MumbaiExperience: 8–10 YearsBudget: Up to 28 LPANotice Period: Immediate to 20 DaysJob SummaryThe Program Manager will act as the Account Owner and Service Owner for the outsourced technology partner. The role ensures seamless IT service delivery, operational excellence,...
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OT Security
3 days ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Manager / Senior Manager – OT Security (Industrial Cybersecurity)Location: Bangalore, IndiaExperience: 6+ YearsEmployment Type: Full-timeJob SummaryWe are seeking an experienced Manager / Senior Manager – OT Security to lead and strengthen our Operational Technology (OT) cybersecurity program. The role is responsible for securing industrial...
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OT Security
24 hours ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Manager / Senior Manager – OT Security (Industrial Cybersecurity) Location:Bangalore, India Experience:6+ Years Employment Type:Full-time Job Summary We are seeking an experiencedManager / Senior Manager – OT Securityto lead and strengthen ourOperational Technology (OT) cybersecurity program. The role is responsible for securingindustrial...
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GRC Deputy Manager/ Manager
1 week ago
New Delhi, India Cubical Operations LLP Full timeJob Title: GRC Deputy Manager/Manager Location:Chennai Experience:Minimum 4 years Shift:Regular business hours (as per company policy) Role Overview We are seeking a GRC Consultant / Senior Consultant with strong experience in ISMS, ISO 27001, and Third-Party Risk Management (TPRM). The ideal candidate will support governance, risk, and compliance...
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TPRM - Manager
4 weeks ago
New Delhi, India Cubical Operations LLP Full timeJob Title:Third-Party Risk Management (TPRM) - Manager Location:Bangalore, India Experience Required:Minimum 5 years in TPRM / Vendor Risk / Information Security / Risk Advisory Employment Type:Full-time About the Role We are looking for a skilled and motivatedSenior Consultant – Third-Party Risk Management (TPRM)to join our Risk Advisory / Cyber Risk /...
