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ServiceNow ITSM Developer

2 months ago

Chennai, India Tata Consultancy Services Full time

Role

ServiceNow ITSM Developer


Required Technical Skill Set

ServiceNow, ITSM Modules, Java/Javascript


No of Requirements

100+


Desired Experience Range

2 – 3 Years


Location of Requirement

India


Desired Competencies (Technical/Behavioral Competency)

Must-Have

Technical Comptency

Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent

Ability to configure ServiceNow ITSM applications in alignment with approved design plans

Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing

Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS

Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively

Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability

Must be ServiceNow Certified Systems Administrator

Should possess knowledge in Agile/Scrum methodology

Basic knowledge with ITIL/industry standards

Knowledge of software development lifecycle (SDLC)

Behavioral competency

Effective communication skills with both non-technical and technical audiences (verbal and written)

Excellent Interpersonal skills to work with the project team members collaboratevily

Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)