Jewellery store manager

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A jewellery store manager oversees daily operations, staff, sales, and inventory to ensure customer satisfaction and profitability. Key responsibilities include managing sales goals, training and motivating staff, maintaining high-quality customer service, overseeing stock levels, managing budgets, and ensuring the store's visual standards and security are maintained. Strong leadership, communication, sales, product knowledge, and merchandising skills are essential for this role.  

Key Responsibilities

Staff Management: Hire, train, motivate, and supervise sales staff, ensuring they provide excellent customer service and meet sales targets. 

Sales & Marketing: Drive sales by developing and implementing sales strategies, managing promotions, and analyzing sales data to improve performance and achieve goals. 

Inventory & Merchandising: Oversee inventory, including ordering new stock and managing returns, to ensure optimal stock levels and product availability. 

Customer Service: Drive excellence in customer service, handling complaints professionally, and ensuring a welcoming and aesthetically pleasing store environment. 

Operations: Manage daily store operations, including opening and closing, administrative tasks, and ensuring compliance with health, safety, and brand standards. 

Security: Monitor inventory and implement strategies to prevent theft and ensure store security. 

Financial Management: Prepare and manage budgets, monitor sales performance, and control expenses to maximize profit. 

Visual Presentation: Maintain high visual merchandising standards for displays and the overall store to enhance product appeal. 

Required Skills & Qualifications

Leadership: Strong ability to lead, mentor, and motivate a team. 

Sales Expertise: Proven ability to drive sales and achieve revenue targets. 

Product Knowledge: In-depth understanding of jewellery products, including gems and materials. 

Customer Service: A customer-focused mindset with excellent communication and interpersonal skills. 

Merchandising: A strong flair for merchandising and creating appealing displays. 

Organizational Skills: Excellent organizational and problem-solving abilities. 

Retail Experience: Proven experience in retail sales management, ideally within the jewellery sector.