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Business Process Outsourcing Consultant-US Mortgage

4 months ago

New Delhi, India Oracle Full time

OFSS BPO is looking for candidates with a minimum of 6 months and up to 3 years of work experience to work on back-office processes for the Correspondent Mortgage Divisions of its US Residential Mortgage client. Candidates with US Residential Mortgage / Financial Services experience will be preferred. Candidates with Financial Services experience working in Domestic BPO can also apply.


  • Data Entry of around 100-150 fields on client Loan Origination Platform/system. Associate will have to pull up various loan documents from clients imaging system to find required information to be entered
  • Indexing of Loan Documents of the borrower per Standard Operating Procedures
  • Review all loan documents & match/complete the information on client funding system that is used to register & fund all loans
  • Figure out discrepancies in the information entered on the system against the loan documents
  • Add suspense condition in case any documents are missing or incomplete
  • Run Compliance Ease test on the loan to assess risks & the auditor regulatory exposure. Compliance Ease determines if the loan meets the requirement of Fannie Mae, Freddie Mac, FHA, VA, FHLB, secondary market investors & regulators etc.
  • Add suspense condition incase loan doesn’t pass the test
  • Run RESPA test for 0% tolerance fees (Origination & transfer taxes fees) & 10% tolerance fees (Title fees, Appraisal, credit report etc)
  • Maintain Daily Production sheet


We're looking for the candidates with:

  • Proficiency in MS Office, IT support applications and other BPO related applications
  • Good Typing skills with high Accuracy levels (30-35 words per minute, Accuracy of 90-95%)
  • Good Analytical Skills / Problem Solving skills
  • Good Decision-making skills
  • Flexible with shift timings


You may have:

  • Minimum 6 months of work experience on a Mortgage / Financial Services project
  • Should be willing to work in night/rotational shifts
  • Good Communication skills / Comprehension skills
  • Good Listening skills
  • Eagerness to Learn and Improve
  • Open to work in Night shifts / Indian Holidays
  • Team Player