Support Manager
2 days ago
We are looking for a highly skilled and experienced Support Manager to lead our Functional Support Consultant team. This team is responsible for providing high-quality support for our robust and scalable SaaS products. As a Support Manager, you will be a key leader, ensuring our team delivers continuous, delightful customer experiences and resolves issues efficiently.Responsibilities:Team Leadership: Lead and manage a team of Functional Support Consultants, fostering a people-first mentality and a collaborative environment. You'll be responsible for coaching, mentoring, and developing your team to ensure they are the "ultimate HighRadian ambassador".Performance Management: Monitor team and individual performance against key metrics and SLAs. Use your knowledge of support KPIs to drive continuous improvement in areas like response time, resolution time, and customer satisfaction.Operational Excellence: Oversee the day-to-day operations of the support team, ensuring that best practices for service delivery are followed. You will manage ticket queues, dynamically prioritize issues, and multitask as needed to maintain efficiency.Escalation Handling: Act as the primary escalation point for complex or critical customer issues. You will use your excellent communication and problem-solving skills to de-escalate situations, provide quick resolutions or workarounds, and ensure issues are driven to resolution.Customer Advocacy: Champion the customer experience by understanding and empathizing with client situations. You will partner with internal and external stakeholders to provide a "delightful customer experience".Cross-Functional Collaboration: Serve as a liaison between the support team and other departments, communicating customer feedback and insights to inform product development and company strategy.Requirements:Experience: Proven experience in a Support Manager role, preferably within a SaaS application environment.UK/US Client Experience: Demonstrated experience managing support teams that handle UK and US clients.KPI Knowledge: Strong knowledge and practical experience with key performance indicators (KPIs) for support teams.Communication Skills: Excellent communication skills, particularly in handling escalations and resolving conflicts with a collaborative approach.Technical Acumen: A technology-centric background with familiarity in application troubleshooting practices and tools like case management, knowledge bases, and defect management.Problem-Solving: Strong logical, analytical, and problem-solving skills to effectively manage and resolve complex issues.
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Finance Manager
6 days ago
Nadiad, India CareerXperts Consulting Full timeThe Finance Manager is responsible for overseeing the financial operations of the organization and providing strategic financial guidance to senior management. They will ensure financial compliance, develop and implement financial strategies, and manage financial planning and analysis.Key Responsibilities:• Develop and implement financial strategies to...
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Human Resources Manager
3 days ago
Nadiad, India TIGI HR Full timeHR ManagerLocation: GandhinagarExperience: 5–7 YearsWe are looking for an experienced HR Manager to lead our human resource operations and ensure a culture of compliance, engagement, and growth. The ideal candidate will bring strong expertise in recruitment, employee retention, and statutory compliance — preferably from the Construction, Infrastructure,...
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Human Resources Manager
2 days ago
Nadiad, India TIGI HR Full timeHR ManagerLocation: GandhinagarExperience: 5–7 YearsWe are looking for an experienced HR Manager to lead our human resource operations and ensure a culture of compliance, engagement, and growth. The ideal candidate will bring strong expertise in recruitment, employee retention, and statutory compliance — preferably from the Construction, Infrastructure,...
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SERM Assistant Manager
6 days ago
Nadiad, India BloggerlyIndiaofficial Full timeSERM Assistant Manager We are looking for a SERM Assistant Manager to support and optimize review management processes. Responsibilities: Oversee posting tasks on review platforms. Ensure quality and timely delivery from international specialists. Communicate on day-to-day operational issues. Maintain and update the department’s database. Ensure compliance...
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Problem Manager
4 days ago
Nadiad, India Dautom Full timeClient Introduction:In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.Job Purpose:The Problem Manager will lead the end-to-end lifecycle...
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Sap Supply Chain Management Consultant
6 days ago
Nadiad, India Radiant Systems Inc Full timeProject Context This project is a strategic transformation initiative aimed at redesigning and deploying advanced planning capabilities across global markets. Contractors will support the Planning workstream, contributing to data validation, functional and user acceptance testing, deployment, and post-go-live stabilization. Role Summary Contractors will...
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Head – Yield Management System
5 days ago
Nadiad, India Tata Electronics Full timeTata Electronics Private Limited (TEPL) is a greenfield venture of the Tata Group with expertise in manufacturing precision components.Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt. Ltd.) is building India’s first AI-enabled state-of-the-art Semiconductor Foundry. This facility will produce chips for applications such as power management IC,...
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Nadiad, India KHIAR CONTRACTING COMPANY Full timeJob Details: Job Title: Aftermarket Sales ManagerExperience: 8–12 years’ experience in aftermarket sales for rotating equipmentLocation:Dammam, Saudi ArabiaRole Overview:We are currently hiring for the position of Aftermarket Sales Manager – Steam Turbine for one of our reputed clients based in Dammam, Saudi Arabia. This role focuses on leading and...
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Technical Delivery Team Manager
3 days ago
Nadiad, India Intellect Design Arena Ltd Full timePOSITION: Technical Project ManagerEXPERIENCE: 8 to 15YrsROLE TYPE: Full timeLOCATION: ChennaiABOUT INTELLECT DESIGN ARENA LTD:Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First...
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Technical Delivery Team Manager
2 days ago
Nadiad, India Intellect Design Arena Ltd Full timePOSITION: Technical Project ManagerEXPERIENCE: 8 to 15YrsROLE TYPE: Full timeLOCATION: ChennaiABOUT INTELLECT DESIGN ARENA LTD:Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First...
