Logistics Associate

1 month ago


Kolkata, India Nestasia Full time

Duties and responsibilities:

  • Liaison between warehouse and courier/delivery partners so as to ensure timely and smooth delivery to customers
  • Work on the delivery tracker software
  • Prepare delivery and dispatch related reports
  • Handle customer queries / issues / concerns / feedback / grievances regarding dispatch status
  • Pay utmost attention to details
  • Provide quick, prompt, and correct responses
  • Communicate with a premium customer base in an efficient manner
  • Regular follow-up & updates to concerned


Desired Candidate Profile:

  • Excellent communication (English & Hindi) and negotiation skills
  • Should have good work ethics and calm attitude
  • Should be able to manage escalations and queries
  • Excellent MS-Excel working skills (Basic)


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