Director of Quality

1 week ago

Alwar, India Sutherland Full time

The Director for customer experience owns the deployment of Sutherland’s quality framework in the assigned programs and partners with the business leaders, to ensure compliance to all contractual /client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive our strategic business goals. Listed below is a summary of the responsibilities, but not limited toDesign and execute the Outside-In model in key strategic accounts, to generate client specific business insights to improve their client retention, issue resolution, revenue generation, etc.Continuously improve the customer satisfaction, quality, and sales KPI’s, thru the effective deployment of the CIP framework to deliver a 50% reduction in all defect types.Deliver a 15% increase in share of wallet in our key strategic accounts with quality coverage, thru reduction of customer effort and touchpoints per resolution.Drive efficiency improvement of 15% thru efficiency gains, productivity and dollar saves in the budget.Ensure that all CE managers in the geo have a clear understanding of the vision and deliverables of the CE team and their expected contribution to the outcomes. Implement a monthly cadence of reviewing the business insights from CIP with the service delivery / account team to ensure complete alignment with the evolving customer expectations.Ensure cross functional actioning of the CE business insights generated, to prevent recurrence and drive improvement in the Customer experience.Build the CE team’s skillset, by evaluating the current capability and partnering with the capability development team to address specific skill development needs.Represent the Sutherland customer experience function in internal and external forums. Perform any other assigned tasks as required by the leadership team.Job QualificationsQualifications (Knowledge, Skills & Abilities):Hands-on experience in Retail Vertical A strong background in BPO/BPT (US) Experienced in customer research, business analytics and continuous improvementHands on experience in driving change management in a large matrix’ d environmentLean Six Sigma/CI Methodologies/Design Thinking trained and certified.Strong Lateral Work Experience in other functions like Service Delivery, Training, etc.Excellent presentation and facilitation skills for group sessions.Possess strong planning, organizational and execution skills, collaborative, professionalism, and initiative while handling multiple projects and programs concurrently.Strong written and verbal communication and interpersonal skills.Education and ExperienceProfessional degree or an MBA in Operations or the relevant experienceMin 5 years in the US Retail BPO/BPT industry.Min 6 years in a people management role with experience in directing multiple teams in a busy and task-oriented environment.An entrepreneurial mindset that is able to navigate through ambiguity and continuously evolving business needs.Ability to represent the function and company in client interactions (online and face to face).

  • Creative Director

    3 weeks ago

    Alwar, India Whatjobs IN C2 Full time

    Role Description This is a full-time on-site role for a Creative Director based in Mumbai. The Creative Director will lead and oversee creative teams to develop innovative concepts, designs, and branding strategies. Key responsibilities include developing and executing creative strategies aligned with the company’s vision, supervising art direction and...

  • Visual Director

    2 weeks ago

    alwar, India beBeeArtist Full time

    Visual Director PositionThis role entails overseeing the creation of high-quality visual elements to ensure a cohesive and polished final product.Create concept art, mood boards, key frames, style frames, and reference guides to effectively communicate artistic direction.Define and own the visual identity for the game(s), including establishing style...

  • Director of Quality Excellence

    2 weeks ago

    alwar, India beBeeQuality Full time

    Our Quality Leadership RoleHead of Quality AssuranceThis key position oversees the entire quality function for the plant, ensuring adherence to rigorous global automotive requirements and a culture of zero-defect performance.Lead the end-to-end Quality function across the plant: Quality Assurance, Quality Control, Supplier Quality, Customer Quality, and...

  • Visionary Game Director

    2 weeks ago

    alwar, India beBeeCreative Full time

    Job Summary:We are seeking a seasoned Creative Visionary to lead our team in the development of cutting-edge, Unreal Engine-based projects. As Creative Director – Unreal Engine, you will be responsible for driving the creative vision and overseeing the production of high-quality game and digital twin experiences.Key Responsibilities:Develop and execute a...

  • Motion Design Director

    7 hours ago

    alwar, India beBeeMotion Full time

    Job Title:Motion Design Director - CGI and VFX LeadWe are seeking a seasoned motion design director with expertise in leading end-to-end motion and post-production pipelines, focusing on high-end delivery of motion graphics, special effects (SFX), visual effects (VFX), CGI, compositing, animation, color grading, and finishing.This role combines creative...

  • Academic Leader

    2 weeks ago

    alwar, India beBeeStrategic Full time

    Director of Strategic GrowthAccurate Group of Institutions seeks an exceptional leader to oversee the growth and success of PGDM/MBA Programs. Leadership and Vision: Develop a clear vision for program development, aligning with institutional goals and ensuring academic excellence. Academic Operations: Manage curriculum development, assessment strategies,...

  • Director of Engineering

    3 weeks ago

    Alwar, India Solique Advisory and Support Services Private Limited Full time

    About Solique: We are cutting-edge technology and AI solutions in the domain of tax, regulatory compliance, and financial services. Our aim is to bridge the gap between subject matter expertise and technology by developing intelligent, scalable, and innovative solutions that empower professionals and businesses globally. We are on a mission to create...

  • Creative Animation Specialist

    7 days ago

    alwar, India beBeeAnimator Full time

    Job Overview:We are seeking a highly skilled Character Animator to join our team.Animate 2D characters with realistic acting, emotions, and body mechanics to bring stories to life.Collaborate with directors, storyboard artists, and designers to ensure character movements align with the story's tone and pacing.Maintain animation quality, consistency, and...

  • Operations Director

    2 weeks ago

    alwar, India beBeeManufacturing Full time

    Job Title: Plant Operations DirectorAbout the Role:The successful candidate will oversee plant operations to drive world-class manufacturing excellence in line with Japanese standards and global automotive best practices.Key Responsibilities:Strategic Leadership: • Lead overall production, maintenance, industrial engineering, process engineering, and...

  • Technical Director

    4 days ago

    alwar, India beBeeTechnical Full time

    Job Title: Technical DirectorThe role entails overseeing end-to-end delivery of e-commerce initiatives, coordinating project execution and stakeholder communication.Manages the full lifecycle of Shopify implementation projects.Liaises between business, design, development, and QA teams to ensure successful releases across markets.Translates business...