Engineer -Quality Assurance

1 week ago


Nagpur, India headsquestcom Full time

• Complaint analysis and complaint resolution within specific time period

• Lead the investigation of customer non-conformance reports and all responses using the 8D Problem Solving methodology

• Resolving complaint to logical end and frame preventive actions in process Pokeyokes for complaints and documentation of the corrections and corrective actions in SOP’s/ instructions

• Initiate improvement action based on market feedback wrt packing/aesthetics

• Visit to customer end for attending complaints

• Monitoring of product performance trends and other CTQ's parameters, Trigger deviation/need of process correction

• Data Analysis, Process capability analysis and improvements in the indices of product and process capabilities. Establish Norms of process capability

• Coordinate with IT/Industry 4.0 team for digitalization of control wrt process CTP and CTQ’s

• Prepare and update all necessary quality reports as required by customers.

• Ensure control plans and associated documentation are implemented effectively and maintained

• Prepare and perform IMS (Integrated Management System) audits to insure that all procedures and instructions related to the IMS are adhered to

• Participate in defect reduction projects

• Participate in WCM improvement projects

• Closely work with PMG for customer feedback                                                                                                                                                                                                                                            

   • Use of SPC for problem solving



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