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Customer Support Associate

3 months ago

Chennai, India Chargeback Gurus Full time

Hi ,


We are looking for an enthusiastic Customer Support Associate to join our vibrant team. This entry-level role is designed for individuals new to the field, who are eager to learn and develop foundational skills in client relationship management under close supervision.


Interested candidates please share your CV to kavitha.krishnan@chargebackgurus.com.


Duties and Responsibilities:

  • Assist with client on boarding processes, managing initial setup and troubleshooting via a ticketing system.
  • Respond promptly to client inquiries via phone and email, aiming to resolve questions within 24 business hours.
  • Support the preparation and analysis of quarterly performance reports for clients.
  • Collaborate with senior team members on special projects, gaining exposure to complex client management strategies.
  • Participate in training sessions to enhance knowledge of industry practices and internal procedures.

Job Requirements:

  • Bachelor’s degree in Business, Finance, or related field.
  • Excellent communication skills, with the ability to interact effectively with diverse client base.
  • Demonstrated ability to prioritize tasks and manage time effectively in a dynamic environment.
  • Keen interest in developing a career in client relationship management.
  • Availability to work flexible hours to accommodate global clients.